We are seeking a passionate and experienced Growth and Retention Strategist to join our high-performing Customer Success Growth & Retention team focused on churn reduction. This role is uniquely positioned to work alongside customer success experts and leverage in product and out of product customer support channels to design and execute initiatives that reduce churn and enhance customer experiences. If you have deep experience as a product manager/strategist for SaaS businesses, mastery of Salesforce functionality, and working knowledge of customer success organizations, we want to hear from you!