Overview Primary Function: The Group Reconciliation Coordinator is responsible for servicing the Dream Vacations and CruiseOne members for the B2B Division of World Travel Holdings, with all group-related requests and inquiries. Responsibilities + Review and reconcile all groups to match (ALIGN WITH) the internal reservation system with cruise lines and land suppliers group reports. + Notify agents of any necessary corrections via detailed email communication to ensure accurate reconciliation and balance of group bookings. + Maintain precise records of all group-related activities. + Provide exceptional service to agents by professionally responding to inbound communications via email and phone calls. + Diligently assist agents with group-related issues, including but not limited to systems, procedures, product, promotions, customer service, and general troubleshooting. + Serve as the first-tier technical assistant for agents, collaborating with technical support to resolve any group-related technical issues. + Follow up on agent inquiries within 24 hours via phone or email. + Collaborate with peers to effectively manage workload, ensuring tasks are completed accurately and in a timely manner. + Assist with all Group Registration Website inquiries and issues, including assistance with site customization and utilization. + Maintain up-to-date production knowledge through online courses, vendor-supplied e-learning, and other resources. + Assist agents/peers with any tasks as needed. + Assist Support Services with group booking administration if necessary. + Generate and distribute accurate and concise reports to management and agent teams as required. + Conduct training sessions and participate in or lead special projects as needed. + Update the Business Center (BC) with pertinent group information. + Perform various other duties as assigned. Qualifications + High School diploma or GED equivalent with 2+ years of customer service experience in a high call volume, fast paced environment + Excellent written and verbal communication skills + Charisma to provide exceptional customer service. + Proficient in Microsoft Word, Excel, and Power Point + Ability to access and enter information using an automated system both quickly and accurately. + Aptitude to speak with customers while navigating and taking action on various computer systems. + Ability to work independently, maintain a high level of accuracy and strong attention to detail. + Must be able to concentrate and sit for extended periods of time. + Must work well in challenging environments and be able to meet deadlines. + Flexible to work any schedule within these hours of operation: Monday-Friday from 9am-10pm EST and some Saturday’s if needed. CONNECT WITH US! (https://careers-wth.icims.com/jobs/2434/groups-support-coordinator/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336148175) Job LocationsUS-Remote Category Operations Type Regular Full-Time