Groups & Events Manager
kempinski
Groups & Events Manager
DescriptionComprehensive consultation and mentoring of the Group & Event organiser under consideration of the client’s detailed needs & expectations with the goal to ensure optimal utilisation and selling of the hotel’s conference & sleeping rooms and revenue maximisation in compliance with Kempinski standards.
The consolidation and advancement of the hotels market position is guaranteed by setting and meeting new standards in response and follow up time and focusing on the conversion of the enquiries to definite bookings.\n
\n
Key ResponsibilitiesDirect receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.
Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
Apply the Kempinski MICE SOP’s from group enquiry to contracting.
Ensure the ideal and most effective utilisation of the meeting and conference rooms.
Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
Realise up sell possibilities to meet and surpass Group & Event budget goals.
Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
Create activities to ensure ongoing maintenance of bookings.
Generate proper proposals and contracts.
Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).
Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.
Introduction of the Event Manager / Group & Event Coordinator to the client.
Conduct exit interview with important customer after their event – asking for future business.
Cross-sell to other hotels within the Kempinski Group (and GHA).
Conduct regular competition checks.
Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.
Proper maintenance of LOS/CAN and UNC business.
Further administrative tasks and other possible assigned duties.
Performs any other duties as assigned to them by management.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. \n
\n
Skills, Knowledge and Expertise\nUniversity or Hotel School education preferred.\nPrevious experience of minimum three (3) years in luxury hotels is required. Previous experience in Groups & Events \nmanagement, Reservations or Sales preferred.\nLocal language – excellent oral and written skills (as applicable)\nEnglish – excellent oral and written skills\nAdditional language - beneficial\n\n
\n
Application Deadline: 18 September 2025
Department: Sales & Marketing
Employment Type: Permanent - Full Time
Location: Congo - Brazzaville
DescriptionComprehensive consultation and mentoring of the Group & Event organiser under consideration of the client’s detailed needs & expectations with the goal to ensure optimal utilisation and selling of the hotel’s conference & sleeping rooms and revenue maximisation in compliance with Kempinski standards.
The consolidation and advancement of the hotels market position is guaranteed by setting and meeting new standards in response and follow up time and focusing on the conversion of the enquiries to definite bookings.\n
\n
Key ResponsibilitiesDirect receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.
Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
Apply the Kempinski MICE SOP’s from group enquiry to contracting.
Ensure the ideal and most effective utilisation of the meeting and conference rooms.
Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
Realise up sell possibilities to meet and surpass Group & Event budget goals.
Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
Create activities to ensure ongoing maintenance of bookings.
Generate proper proposals and contracts.
Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).
Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.
Introduction of the Event Manager / Group & Event Coordinator to the client.
Conduct exit interview with important customer after their event – asking for future business.
Cross-sell to other hotels within the Kempinski Group (and GHA).
Conduct regular competition checks.
Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.
Proper maintenance of LOS/CAN and UNC business.
Further administrative tasks and other possible assigned duties.
Performs any other duties as assigned to them by management.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. \n
\n
Skills, Knowledge and Expertise\nUniversity or Hotel School education preferred.\nPrevious experience of minimum three (3) years in luxury hotels is required. Previous experience in Groups & Events \nmanagement, Reservations or Sales preferred.\nLocal language – excellent oral and written skills (as applicable)\nEnglish – excellent oral and written skills\nAdditional language - beneficial\n\n
\n
Por favor confirme su dirección de correo electrónico: Send Email