The Groups, Conference & Events (GC&E) Coordinator is responsible for supporting the efficient planning and flawless execution of group bookings, conferences, and events within the hotel. This role demands a responsible and proactive approach, ensuring that every aspect of event coordination runs smoothly.

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What will I be doing

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As a GC&E Coordinator, you will assist in managing group bookings, conference, and event operations. Your main responsibility is to ensure a smooth process from inquiry to event execution, focusing on operational efficiency and guest satisfaction. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nResponding promptly to customer inquiries regarding group bookings, conferences, and events, providing them with relevant information and ensuring all questions are answered.\nCoordinating and assisting with the planning and execution of group events, conferences, and meetings, ensuring all client specifications are captured accurately.\nSupporting the organization and scheduling of site inspections, showcasing the hotel’s event facilities and capabilities to potential clients.\nCommunicating with the Food & Beverage, Banqueting, and Operations teams to ensure that all event-related requirements, such as room setups, AV needs, and catering, are met to the highest standards.\nMaintaining an up-to-date event diary and space availability, ensuring efficient use of hotel facilities and a smooth workflow for event bookings.\nProviding day-of support for events, ensuring smooth execution, handling any issues that arise, and responding to guest requests as needed.\nAssisting with post-event follow-up, gathering client feedback, and evaluating event success to help improve future offerings.\nSupporting billing and payment processes, ensuring contracts, deposits, and payments are handled in accordance with hotel policies.\nEnsuring that all event materials, such as signage, promotional items, and collateral, are prepared and in place ahead of the event.\nAssisting with reporting on event performance, sales, and client feedback to contribute to the ongoing improvement of the department's strategy and service offerings.\n

What are we looking for

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A Groups, Conferences and Events Coordinator serving Waldorf Astoria Hotels and Resorts brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

\n\nMinimum 2-3 years of experience in event coordination, sales, or a similar hospitality role within a luxury hotel or upscale environment.\nProven ability to manage multiple event logistics, including space planning, catering, AV requirements, and room setups.\nStrong communication and interpersonal skills with a proven ability to build and maintain relationships with corporate clients, event planners, and suppliers.\nExcellent organizational skills with keen attention to detail, ensuring that all event details are managed efficiently and accurately.\nAbility to work effectively in a team and collaborate with various departments, including Food & Beverage, Operations, and Front Office.\nA proactive approach to problem-solving and guest service, ensuring events run smoothly and client expectations are exceeded.\nFamiliarity with event management software and tools, with the ability to learn new systems quickly.\nStrong ability to manage time and prioritize tasks effectively in a fast-paced environment.\nFlexibility to work varied hours, including weekends, evenings, and holidays, depending on event schedules.\nKnowledge of hospitality industry standards and practices, particularly in events and group bookings.\nAbility to handle high-pressure situations with professionalism and grace.\nStrong writing and reporting skills, particularly for event documentation and client feedback follow-ups.\n\n

What will it be like to work for Hilton

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all.