Job Summary:

Responsible for supervision of a designated teams and front-line leaders within the Centralized Services fulfillment center environment. Provides daily support to Centralized Services pharmacy fulfillment center team members and Function Leads to ensure they provide a first in class experience to Walgreens patients and customers. Through Function Leads, monitors and reviews the day-to-day work of team members. 

Job Responsibilities:Resolves and/or provides technical advice on complex or critical issues that have been escalated from FunctionDetermines and initiates appropriate resolution for escalations. Reports issues/concerns to Group Manager when appropriate. Supervises daily activities of all team members and Function Leads for scheduled shift and provides feedback and coaching of team members according to quality standards. May intercede on communication with difficult customers or patients. Responsible for coaching and developing the Centralized Services team members and Function Leads.Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results. Continues to look for ways to improve current processes with enhancements and ideas. Makes recommendations on process improvement to Group Manager. Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met. Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.)About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.