Welcome page Returning Candidate? Log back in! Group Rooms Coordinator Job Locations US-IN-Indianapolis Posted Date 21 hours ago(6/12/2025 8:52 AM) Requisition ID 2025-124146 # of Openings 1 Category (Portal Searching) Administrative/Clerical Location

Severin Hotel

 

 

Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city’s longest running luxury hotel and a beautifully restored piece of the city’s history. The hotel elegantly combines the grandeur of the early 1900’s with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.

 

Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.

Job Description

Meticulously manage and oversee the group reservation process. Process group rooming list and review weekly Groups Approaching Cutoff reports to support group rooms forecasting efforts. Assist the Director of Revenue Management, Director of Sales & Marketing, Director of Sales, and Director of Catering & Convention Service with weekly and monthly group rooms reporting efforts and administrative duties.

Responsibilities Create group landing pages for call-in groupsReview groups cutting off in the next several days, send out remindersAudit “out of block” reservations for groups, clients upon request/contract

Oversee room inventory and ensure proper blocking strategies are in place. Raise awareness to any inventory issues.

Property-wide departmental interaction

Receives in-house reservations inquiries

Process cancellations accordingly to policy

 Accurate input of Reservations into system within specified time periods

Maximize potential room revenue by following specified selling guidelines

Ensure that rooming lists are free of duplicates

Respond to guest calls in a timely manner

All convention resumes are audited prior to groups arrival

Attend Revenue Management, Resume, Pre-Convention, and Group Cutoff meetings

Have a thorough understanding of hotel occupancy trends

Familiar with all reservation special packages and procedures

Understand Select Guest program and VIP procedures.

Thoroughly knowledgeable of our PMS and ORS, with a broad knowledge of Opera.

Maintain confidentiality of all guests and hotel information

Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments

Maintain accurate guest profile notes

Generate, print and distribute daily and weekly reports

Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephoneAbility to accurately and efficiently input information into computer systemsAbility to work cohesively with co-workers both within and outside of your departmentAbility to compute accurate mathematical calculationsAbility to think clearly, quickly and make concise decisionsAbility to prioritize, organize and follow upAbility to work well under pressure, dealing with many arrivals and departures within a short period of timeAbility to learn and master multiple software systems required.Strong working knowledge of Microsoft Excel.Must be organized with the ability to handle multiple tasks.Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.Fluency in a foreign language is preferredStrong keyboard skills preferred.Must be able to work a variety of shifts, including weekends and holidays

 

Physical Requirements: 

Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

Working Environment:

Interior of hotelOccasional travel around property with exposure to outside weather conditions.Exposure to hazardous chemicals

 

Tools & Equipment:

Radio, computer, printer, copier, telephone End of Job Description #IND123 Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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