Amelia Island, FL, 32034, USA
1 day ago
Group Rooms Coordinator | Reservations | Full Time
Location Omni Amelia Island Resort & Spa At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities. Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match. Job Description Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department’s day to day activities. Responsibilities + Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates. + Attend weekly group pick-up meetings + Run group arrivals lists daily for future arrival dates, and no-show reports daily. + Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests. + Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information. + Report to the Reservations Manager and the Director of Revenue Management. + Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history. + Complete Group Commission Report, after group’s departure. + Monitor room type availability daily. + Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required. + Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information. + Complete competition rate analysis as needed. + Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations. + Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly. + Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor. + Assist in completing all fax and email reservations. + Research outstanding Travel Agent Commissions for groups. + Research and charge for all no-shows, cancelations, and deposits. Qualifications + Knowledge of four-diamond / four-star customer service standards + Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred) + Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred) + Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred) + Proficient computer skills on Microsoft Office, Excel, and Word + Excellent and professional communication skills + Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment. + Ability to multi-task while working on up to 50-60 future groups. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Job LocationsUS-FL-Amelia Island Posted Date2 days ago(7/22/2025 2:11 PM) Requisition ID 2025-125371 # of Openings 1 Category (Portal Searching) Reservations
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