WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

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We are now recruiting for a Full Time Group Reservations Agent at the Hilton Birmingham Metropole. A Groups Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

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Pay Rate: £12.27 / hour

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A WORLD OF REWARDS

\n\nFree, healthy and high quality meals when on duty\nGrow your Career !\nPersonal Development programmes designed to support you at every step of your career\nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nDiscounted dental and health cover\nHigh street discounts: with Perks at Work\nFree car park\nSubsidised Taxi between 12am and 7am\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nGuest Experience Day: 1 night stay with breakfast and dinner\nModern and inclusive Team Member’s areas\n\n

What will I be doing?

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As a Groups Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Groups Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Groups Reservations Agent will perform the following tasks to the highest standards:

\n\nConvert, quickly, inquiries into contracted business\nRespond, positively, to sales inquiries to develop future sales leads\nIdentify sales leads, as appropriate\nRespond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation\nProvide prompt and efficient service while maintaining the hotels brand standards\n

What are we looking for?

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A Groups Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nA passion for delivering great customer service\nA highly professional telephone manner and excellent communication skills\nOutstanding administration and organizational skills\nIntermediate computer proficiency\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience in a Reservations environment\nTertiary qualifications, or other collegiate-level degree\n\n

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EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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