Group Operations Manager - Canada Payment Operations Toronto, Canada **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-canada/job/Toronto/Group-Operations-Manager---Canada-Payment-Operations\_25016918-1) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description** The Group Operations Manager is responsible for leading a team delivering on key processes, priorities, oversight of controls, audits, and assessments within Canada Payment Operations. This position will lead the Reconciliation/Certification of accounts, Daily Profit & Loss reporting, Nostro funding, FX Settlements, including, financial breaks and various reporting requirements supporting routines within the operation/branch. Manage Process & Data challenging end-to-end process efficiency and effectiveness. Champian data driven decision-making and remove obstacles to optimize the operations. Inspect and challenge risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across processes supported. The manager will have accountability in managing a team of employees providing effective performance management practices. Ad-hoc requests for information required meeting strict deadlines. Team covers various operating hours to meet business objectives & priorities. The Group Operations Manager will report to the overall Manager of Canada Payment Operations. **Responsibilities** + Promotes team leadership through presenting a strategy for the team, coaching, and leading through example, while encouraging teamwork, communication, and collaboration + Provide oversight of the Reconciliation, Profit & Loss reporting, Nostro funding, FX Settlements, Audits, Assessments, support tax functions, other financial transactional and monitoring tasks + Oversee Performance Management & Career development of team(s) supported + Deliver under strict deadlines + Support user acceptance testing and production check out requirements, as needed including scheduled weekends + Complete administration duties and attestations with adherence to the banks policies, procedures and standards + Complete monthly management routines, meet metric standards & reporting requirements effectively partnering across various lines of business + Monitor and approve a variety of accounting tasks in support of the Canada General Ledger for Canada Payment Operations and supported Lines of Business + Support all audits, assessments and exams, as applicable + Other administrative duties, as assigned + Required to be flexible with work hours including statutory holidays as required, based on departmental and business requirements **Qualifications** + Minimum 5+ years working experience supporting a role handling accounting principles and understanding of a general ledger (SAP) + Solid understanding of electronic and manual payments an asset + Excellent critical/strategic thinking and problem resolution skills + High Proficiency with Microsoft Office applications and computer skills + Minimum 3+ years Management experience, preferred + Experience supporting audits and exams within an operational environment + Knowledge of the banks Treasury products with proven results understanding SAP and general ledger entries including knowledge of FX (Foreign Exchange) contracts and settlement + Excellent communication, organizational and problem solving skills including experience managing a project/initiative end to end + Demonstrated ability to work independently with minimal supervision and strong collaboration skills working in a team environment + Ability to meet established deadlines in a fast paced environment + Willingness to learn and take on new tasks + Experience in financial services preferred **Other Qualifications** + Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions + Excels in working among diverse viewpoints to determine the best path forward + Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner + Commitment to challenging the status quo and promoting positive change + Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base + Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world **What Bank of America Offers** Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees. Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization. **Bank of America is an Equal Opportunity Employer.** _Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position._ Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.