JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are looking for a Group Operations Lead – Financial Management for our Lease Administration department.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Sector overview

For more than two decades, Jones Lang LaSalle’s Lease Administration group has been setting the standard in quality real estate management by delivering flexible portfolio solutions through its comprehensive Lease Administration programs.  Lease Administration has dedicated resources that make this business unit one of the most sought after and successful services offered by the firm. In Poland JLL Lease Administration was established in 2006 and since then has grown to over 190 employees in 2018.

What we do? We centrally manage clients’ leases to help them make more strategic portfolio decisions, reduce costs and identify opportunities to renegotiate lease terms and rates.

​​​​​​​​​​​​​​​​​​​​​​​​​We can take responsibility for 20 leases or 20,000, gathering, monitoring and managing accurate data so clients’ resources aren't drained. Using JLL’s strict SOC1 certified processes, we manage lease data and help clients make sound decisions quickly. As the only global SOC1-certified lease administration service provider, we make sure clients don't miss critical planning deadlines or expirations. We identify opportunities to consolidate or dispose of underused assets. Clients are well-positioned to take advantage of every opportunity to maximize the efficiency and productivity of their portfolio.

Role Purpose

The main objectives of the role are:

To define, update and implement the Vision and the Strategy for the supervised Department in line with the JLL Corporate Values, JBS Strategy and JLL Beyond StrategyTo motivate, develop and inspire supervised Team Leaders and TeamsTo establish partner relationships with JBS ClientsTo drive process efficiency through continuous improvement, standardization and relevant control

What this job involves:

Strategic Management

Define, cascade and promote departments Vision and Values in cooperation with the Team LeadersPrioritize strategic projects improvement initiatives and projects to achieve the VisionDefine main Guiding Policies and make sure that the general corporate policies are applied (i.e. Ethics Everywhere, Diversity, etc.)Define, maintain and prioritize Key Performance Indicators to quantify and qualify service delivery and team achievementsDefine and maintain efficient organizational structure within the DepartmentEnsure the relevance of the JBS Governance model within the Department

People Management

Team Leader development, training and coaching to drive engagement, responsibility and accountabilityCoordinate main Recognition, Annual Incentive, Promotion and Salary Review processes in a fair and impartial wayMake sure that the relevant events from the JBS Governance Model are useful and motivating to the overall team and each team member (daily meetings, regular team/ managerial and departmental meetings, Quality Conversations)Act upon the Employee Satisfaction Survey results and inspire Team Leaders to implement adequate improvement plansEnsure proper work time management of the Team Leaders accordingly to defined policies and local regulations

Service Delivery Management

Regular analysis of the KPI trends, forecasting and creating proper action plans to reach target levelsOversee agreed KPI’s for the operational teamsEnsure provision of daily operations in timely and quality manner in line with KPI’sOversee compliance – make sure that the SOC1 requirements for LA processes are metManaging the relationships with internal and external stakeholdersOversee the execution of the necessary action plans created by TL basing on ongoing client’s feedbackRepresent EMEA JBS LA within the JLL organization

Improvements and Projects

Manage Strategic projects and drive Continuous Improvement culture impacting the overall architecture of the Lease Administration processes to generate tangible cost efficiencies and/or time & quality enhancementsDrive standardization of the processes by ensuring completeness and regular maintenance of the Standard Process DocumentationOversee new projects onboardingDefine proper change and risk management strategy to drive continuous improvements and deliver assigned projects within defined project schedule & framework

Sound like you? To apply you need to be / have:

Skills:

Advanced JLL Leadership Capabilities (see Annex I)People Management SkillsStrong communication and negotiation skillsPresentation skillsAdvanced Problem-Solving skillsStrong planning and organisational skillsStrong analytical skills

Experience:

Minimum 6 years of experience with real estate, database or financeMinimum 4 years of experience in managerial position

Qualifications:

Master’s degree or other diploma proving skills in people management/real estate managementAdditional certifications/ courses in Process/ Quality/ Project Management as an assetFluent English (C1/C2)

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

JLL is an Equal Opportunities Employer and encourages applications from all sections of the community.

Location:

On-site –Warsaw, POL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.