Join our Customer Success organization as a Group Manager of Expert Services Delivery, leading a portfolio of external partners and internal experts responsible for delivering world-class support experiences for our global customers. You’ll play a pivotal role in scaling service delivery through a growing network of partners while championing performance, innovation, and operational excellence.

This is a critical leadership role at the center of our service transformation, focused on optimizing how we deliver expert-driven customer experiences across multiple channels and geographies. As we evolve our approach to Customer Success, this role will help shape how partner and expert teams contribute to customer loyalty, retention, and revenue growth.

You will lead a team responsible for driving performance across a scaled group of Partners and Intuit experts, with accountability for experience quality, efficiency, and alignment to our business goals. As a senior leader, you will set a strategic vision for talent and delivery, develop strong cross-functional relationships, and implement programs that support our high-value customer segments.