Join our Customer Success organization as a Group Manager of Vendor Partner Management, leading a portfolio of external partners responsible for delivering world-class support experiences for our high-value customers. You’ll play a pivotal role in scaling service delivery through a growing vendor network while championing performance, innovation, and operational excellence.

This is a critical leadership role at the center of our service transformation, focused on optimizing how we deliver expert-driven customer experiences across multiple channels and geographies. As we evolve our approach to Customer Success, this role will help shape how vendor operations contribute to customer loyalty, retention, and revenue growth.

You will lead a team responsible for driving performance across multiple strategic BPO/vendor relationships, with accountability for experience quality, efficiency, and alignment to our business goals. As a senior leader, you will set the strategic vision for partner operations, develop strong cross-functional relationships, and implement programs that scale support for our high-value customer segments.