The famous Caribe Hilton is looking for a Group Coordinator to join their Front Office team. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico’s perfect spot. 

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Ideal candidates have a minimum of 1 year in customer service, are bilingual, and have previous experience working in hotels. 

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Shift Pattern: Monday-Friday, some weekends may be needed

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Pay Rate: $14 per hour 

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What are the benefits of working for Hilton?*

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Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

\n\nGo Hilton travel program: 100 nights of discounted travel\nHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!\nMaternity and paternity leave as per Hilton policy\nComprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care\nMental health resources including free counseling through our Employee Assistance Program\nBest-in-Class Paid Time Off (PTO)\n401K plan and company match to help save for your retirement\n\n

*Available benefits may vary depending upon property-specific terms and conditions of employment

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What will I be doing?

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As Groups Coordinator, you will perform routine procedures in order to maximize revenue and guest satisfaction and will work to develop future and repeat business opportunities in groups. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nReceives and enters in all contracts in the system\nReceives and enters in all rooming lists\nworks with Pass Key\nFocuses on Rooming list and cut-off dates\nLiaison with sale, group events managers\nAttends group pick up meetings\nWorks with Marketing Analyst to ensure blocks in R&I are balanced with Delphi\nOversees addendum to contracts\nWorks with group clients to ensure they receive pick-up reports, rooming list, etc.\nManage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times\nUnderstand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates\nMonitor customer satisfaction regularly and resolve any outstanding issues to ensure future business\nManage administrative requests as directed by the Management Team\nManage an events schedule to maximize yield\nBuild strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively\nReservations policies and procedures are followed to ensure Guest satisfaction\n

What are we looking for?

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A Groups Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

\n\nGood organizational and administration skills\nPositive attitude and good communication skills\nCommitment to delivering a high level of customer service\nConfident telephone manner\nHigh level of IT skills\nExcellent grooming standards\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nKnowledge of the hotel property management systems\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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