Position: Group Coordinator

Location: Canadian Niagara Hotels

Department: Conference
Full-time with part-time in off season

Why work for Canadian Niagara Hotels as a Group Coordinator?

As a part of Canadian Niagara Hotels, you’ll have access to an amazing medical and dental benefits plan and discounts at hotels around the world. We’re a company that believes in the talent of our associates, and invests in helping them learn and grow in their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing a luxury to each guest so they feel welcome, comfortable, and free to be themselves.

What you’ll need as a Group Coordinator:

Experience: 1+ years’ experience in Reservations, Front Desk or an administrative role preferred

Education: College/University Degree in Hospitality/Tourism or related program is preferred

Other Qualifications:

1+ years’ experience in a hospitality or customer service related field Catering/conference experience an asset Advanced knowledge of Microsoft Office specifically Outlook, Word and Excel is required Knowledge of any of the hotel systems (Light Speed, Opera, Marsha, CI/TY or Delphi) preferred Outstanding persuasive and culturally sensitive interpersonal and communication and listening skills Key competencies include professionalism, organizational skills, time management skills, communication skills, negotiation skills, customer service focused, quality awareness, and outstanding attention to detail and accuracy Ability to build and maintain positive relationships with clients through the use of highly effective conversational, persuasion, and influencing skills Strong problem solving and decision making skills, including the ability to recognize and analyze problems and implement solutions Proven ability to multitask, maintain professional composure, remain flexible and prioritize activities to meet deadlines including coordinating several activities simultaneously Demonstrated ability to set high priorities and standards, and demonstrates urgency to achieve critical goals and objectives Ability to work in a fast paced, high volume environment and respond quickly to changing needs

Responsibilities:

Offering engaging, prompt, accurate and professional service to both internal and external clients Accurate preparation of reports, file maintenance, contracts and correspondence Accurate preparation and distribution of client files to prepare for Group arrivals Accommodate inquiries by checking availability including systemic and reporting methods Increase revenue with up-selling and cross-selling all business units Assists planning for banquets, conferences and special events, including consulting with sales and food and beverage to establish goals, services required, and fee schedules Assists managing meeting space for small assigned groups Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill Participates in client site inspections and assists with the sales process as necessary. Assists facilitating various meetings as necessary (Banquet Event Order meeting, pre-cons etc.). Drive guest loyalty through excellent customer service ensuring repeated business and revenue Communicate customer needs and proactively resolve complaints independently Maintain knowledge of Canadian Niagara Hotels’ products and services Other duties as assigned