WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!  - There is a saying in Glasgow ‘The People Make Glasgow’ and at Hilton Glasgow it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!

Yearly Salary of £26,196.24

A WORLD OF REWARDS

Smart uniform provided and laundered

Free and healthy meals when on duty

Grow your Career

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Free Parking (depending on availability)

Discounted Taxi when public transports stop running

Guest Experience Day after successfully passing probation

Modern and inclusive Team Member’s areas

What will I be doing?

As Group, Conference and Events Executive, you will actively convert customer enquiries into confirmed sales, frequently identifying further opportunities for increased revenue and building relationships with clients to earn repeat and expanding business. In addition, you will activate and plan events/meetings understand the detail, find solutions and deliver an excellent customer experience. Specifically, you will be responsible for performing the following tasks to the highest standards: 

Receive, generate and convert enquiries to achieve targets and maximize revenueManage and issue customer contractsSeek to fully understand customer needs/aimsBuild strong and lasting relationships with customersUnderstand, capture and activate the minutia of detail for every event/meetingEnsure the customer experience is exceptionalArrange and carry out Hotel show roundsShow initiative and pro-activity to generate and grow current and new businessMaintain quality and delivery standards for proposals; prioritising the needs of the customerArrange pre-event visits/show roundsDevelop and produce quality BEOs; prioritising the needs of the customerLiaise with Operations to deliver exceptional eventsManage customer requests and enquiries within acceptable timeframesUtilise our tools and resources to maximise efficiencies, opportunities and revenue which include Delphi, Demand Calendar and more.Understand our product offerings, their price and the processes and systems designed to present them to our customersCommunicate and support the Director of Sales and reservations colleagues and wider colleagues within the Commercial DepartmentCommunicate clearly between customers, reservations, and operations – both ways

What are we looking for?

A GC&E Executive with Hilton Glasgow puts the guest experience first. 

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Commitment to delivering exceptional customer serviceCommitment to your team and ‘togetherness’ Positive attitude and good communication skillsExcellent selling capabilityExcellent conversion recordAccountable and resilientAbility to work under pressureFlexibility to respond to a range of different work situationsAbility to work cooperatively with othersAn ability to communicate effectively in English both orally and in writingIT literate

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·         Knowledge of the hotel property management systems

·         Demonstrated previous experience working in the Conference and Events function

·         Previous experience in a similar role

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company