WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!  - There is a saying in Glasgow ‘The People Make Glasgow’ and at Hilton Glasgow it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!

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 Yearly Salary of £26196.24

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A WORLD OF REWARDS

\n\nSmart uniform provided and laundered\nFree and healthy meals when on duty\nGrow your Career \nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nFree Parking (depending on availability)\nDiscounted Taxi when public transports stop running\nGuest Experience Day after successfully passing probation\nModern and inclusive Team Member’s areas\n\n

What will I be doing? 

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As Group, Conference and Events Executive, you will actively convert customer enquiries into confirmed sales, frequently identifying further opportunities for increased revenue and building relationships with clients to earn repeat and expanding business. In addition, you will activate and plan events/meetings understand the detail, find solutions and deliver an excellent customer experience. Specifically, you will be responsible for performing the following tasks to the highest standards: 

\n\nReceive, generate and convert enquiries to achieve targets and maximize revenue\nManage and issue customer contracts\nSeek to fully understand customer needs/aims \nBuild strong and lasting relationships with customers \nUnderstand, capture and activate the minutia of detail for every event/meeting\nEnsure the customer experience is exceptional\nArrange and carry out Hotel show rounds \nShow initiative and pro-activity to generate and grow current and new business \nMaintain quality and delivery standards for proposals; prioritising the needs of the customer\nArrange pre-event visits/show rounds \nDevelop and produce quality BEOs; prioritising the needs of the customer\nLiaise with Operations to deliver exceptional events\nManage customer requests and enquiries within acceptable timeframes\nUtilise our tools and resources to maximise efficiencies, opportunities and revenue which include Delphi, Demand Calendar and more. \nUnderstand our product offerings, their price and the processes and systems designed to present them to our customers\nCommunicate and support the Director of Sales and reservations colleagues and wider colleagues within the Commercial Department\nCommunicate clearly between customers, reservations, and operations – both ways\n\n

 

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What are we looking for?

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A GC&E Executive with Hilton Glasgow puts the guest experience first. 

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To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nCommitment to delivering exceptional customer service\nCommitment to your team and ‘togetherness’ Positive attitude and good communication skills\nExcellent selling capability \nExcellent conversion record \nAccountable and resilient \nAbility to work under pressure\nFlexibility to respond to a range of different work situations\nAbility to work cooperatively with others\nAn ability to communicate effectively in English both orally and in writing\nIT literate \n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

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·         Knowledge of the hotel property management systems

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·         Demonstrated previous experience working in the Conference and Events function

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·         Previous experience in a similar role

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EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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