Job Description SummaryOrder Management Analyst- ECT

Job Description

Role Summary-

Provide various support services to GE Global Operations Inside Sales teams that enable them to attract and serve customers faster, with better quality.

Responsibilities-

Quote generation and follow up activities (coordinating with customer or sales team member by phone and/or email)Data entry and enrichment to support installed base cleanup and database integrationsProvide exceptional customer service to our GE business partners and their customersWork with customer employees and management to promote, drive, and maintain continuous improvement in processes and productivityInbound lead routingProvide services to GE sales and service teams that enable them to attract and serve customers faster, with better quality.Provide well defined leads to sales representativesFollow-up sales opportunities and support the work of Inside sales Team LeadersHandle incoming customers-requests, and provide them with the necessary supportGet to know, understand and deliver different customer service processesUnderstand and fulfill all regulations of the internal policies of the companyOther project support as needed


 

Qualifications-

High School Diploma / GED from an accredited school or institutionExperience: 2 years in similar position with strong organizational skills with ability to multi-task - internal and external customer


 

Characteristics-

Strong organizational skills with ability to multi-taskAbility to work effectively within cross a functional teams and navigate through a global regional matrix structure and help achieve results in timely manner when answers are coming from different countryCustomer focused , commercial skills and professionalism to interact with internal and external customerStrong written and verbal communication skillsStrong interpersonal and problem solving skillscoordination roleExperience using SFDC or similar CRMComputer proficiency (Microsoft Office Programs)Self- starterexcited and willing to be start of a ?start updivision of commercial operationsAble to work without direct supervision and having can do-attitudeBe flexible, self-motivated, and enthusiastic n local language

Additional Information

Relocation Assistance Provided: No