At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

As part of the Global Process Management (GPM) team within HEINEKEN Global Procurement (HGP), we’re looking for a GPM Product Specialist (HeiKey) who will play a key role in supporting Procurement excellence across our global network. This is a highly visible role, ideal for someone with strong tool and process expertise, a collaborative mindset, and a drive to continuously improve how we work.

You’ll be the go-to person for one or more of our procurement tools (such as HeiKey / Zycus iSupplier), helping to manage day-to-day operations, enabling best-in-class support to our OpCos, and contributing to the continuous improvement of procurement tools and processes.

 

Your responsibilities would include:

 

Acting as a subject matter expert for one or more Procurement tools used across the HEINEKEN network Providing business support to OpCos on tool-related queries and escalating issues when needed Driving the implementation of enhancements, change requests (CRs), and new functionalities Collaborating with Capability Owners, Deployment Specialists, and D&T to ensure tool performance and business continuity Delivering user acceptance testing (UAT) coordination and business validation for tool updates Facilitating training sessions and maintaining up-to-date documentation and materials Monitoring system compliance with HEINEKEN policies, data management standards, and global governance Identifying process improvement opportunities and contributing to cross-platform integration Participating in Agile ceremonies such as sprint planning and reviews Acting as a key point of contact for escalations from OpCos and internal stakeholders.

 

You're a good candidate if you have:

A Bachelor’s or Master’s degree in Business, Data Analytics, Procurement, or a related field 4–6 years of experience in supplier onboarding, procurement platforms, or tool support (preferably with SAP, Tibco MDM, or similar systems) A solid understanding of Source-to-Pay (StP) processes and procurement operations Experience working in or with Operating Companies (OpCos), Shared Services, or Global Business Services (GBS) A proven track record of supporting global platforms and cross-functional teams Excellent communication skills and ability to collaborate with business and D&T stakeholders A passion for process improvement and ability to translate business needs into technical requirements Familiarity with Agile/Scrum ways of working (a plus) Fluency in English (written and verbal); additional languages are a plus.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline. 

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