POSITION SUMMARY:

The Shelter Manager, under the direction of the Direct Services Program Director, is responsible for managing the daily operations of the Emergency Housing and providing advocacy, multi-agency liaison, and community support coordination and non-therapeutic counseling to the shelter residents. The position is responsible for assisting the Emergency Housing Shelter residents with meeting their needs and for ensuring the residents’ safety.                                                                                 
ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)               

Hire, train, lead, motivate, and develop a strong shelter team; provide coaching, counseling, and discipline as required. Serve as a role model to employees and demonstrate fairness and respect to all employees. Facilitate staff meetings Provide and implement crisis intervention measures for residents as needed. Ensure adequate staffing levels are maintained; oversee work assignments for assigned employees and volunteers; develop staff schedules. Manage, create and follow an operations budget for the facility and its needs. Prepare emergency situation status reports describing response and recovery efforts, and needs. Prepare plans outlining operating procedures to be used in response to emergency needs. Develop instructional material for the public and make presentations to citizens’ group to prove information on emergency plans and their implemented processes. Conduct surveys to determine the types of emergency-related needs to be addressed in disaster planning, or proved technical support to others conducting such surveys. Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement. Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits. Direct or coordinate financial or budget activities to funds operations, maximize investments for assigned employees and volunteers: develop staff schedules. Develop a long-term strategy to ensure bed occupancy if fully utilized. Research and develop policies and procedures to ensure safe operation. Monitor and enforce compliance with agency rules, policies, and procedures. Identify issues and make recommendations to restore operations/compliance. Ensure clients, volunteers, and partners are properly escorted within the facility. Direct activities of shelter staff and residents in preparing for special events at the shelter and/or on campus Review, ensure the accuracy of and compile data to prepare and submit reports. Monitor the facility regularly, report health and safety hazards, and work closely with the facilities department to review task completion and proper documentation. Maintain a peaceful and safe environment for the residents at the shelter. Respond to off-duty phone calls requiring direction. Bring priority issues and concerns to the Direct Service Program Director’s attention.

 ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)

Conduct orientations, training classes, and team meetings to educate employees on relevant topics. Meet regularly with Supervisor to ensure process, policy, and performance compliance; ensure that staff understand policies and procedures and fairly and consistently apply and uphold them in order to provide a safe, orderly and caring environment. Attend regular internal and external meetings with partners and share pertinent information with the team. Facilitate communication and collaboration with staff, outside agencies, and other departments and employees; ensure a positive relationship with partners. With supervisor, provide technical recommendations and process improvements to leadership. With supervisor, provide regular and random quality assurance checks; address any quality assurance issues with staff. Review and approve bi-weekly time sheets for assigned staff. Serve as backup to assigned staff. Perform other job-related duties as required.                                

CONTACTS:           

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, Board of Directors, clients/residents, outside vendor/service providers, and Law Enforcement personnel.

PHYSICAL REQUIREMENTS:

Position light with the lifting of 20 pounds and frequent lifting and carrying up to 10 pounds. Physical factors include constant sitting, use of hearing, near/midrange/far vision, depth perception, color/field of vision; frequent driving, typing; occasional standing, walking, pushing/pulling, stooping, kneeling, reaching, manual handling, and bending. Working conditions include occasional exposure to weather, extreme heat/cold, wet/humidity, and noise and air quality. Potential hazards include constant client contact, computer use, and occasional exposure to moving mechanical parts, chemicals, insecticides, infectious exposure, needles/syringes, and equipment use. Potential hazard also includes exposure to high-risk and volatile situations. Personal protection equipment includes latex gloves.

REQUIREMENTS:

Education: Bachelor’s Degree in Human Services, Social Work, Sociology, Psychology, Family Ecology, Family Studies, Child development, or Criminal Justice required or five years of demonstrated ability in related work experience may be considered in lieu of a degree.

Experience: A minimum of five years of relevant work experience related to the above degrees is required. A minimum of three years of management/supervisory experience is required in addition to the above- stated degree requirements

Certifications/License: Must have a valid driver’s license and be insurable by the Sault Tribe Insurance Department. Must comply with annual driver’s license review and insurability standards with the Sault Tribe Insurance Department. Will be required to undergo and successfully pass a background check. Must maintain a good moral character standing. Will be required to complete and pass pre-employment drug testing.

Knowledge, Skills, and Abilities:    

Basic knowledge of Native American traditions and culture is required. Must demonstrate an understanding of the dynamics of the homeless population. Knowledge of inventory, report format creation, and office systems is required. Must have knowledge of facility/maintenance procedures. Must maintain flexibility and patience in a potentially stressful situation. Must be able to handle client and public relations issues and concerns. Must work with individuals with a wide variety of purposes and backgrounds. Must be able to work with little to no supervision. Must be able to work with individuals and agencies with a wide variety of backgrounds. Must maintain confidentiality. Commitment to a solution-focused work environment and the clear intention to retain residents whenever possible. Skilled at conflict resolution, time management, and organization. Professional appearance and demeanor; ability to set and maintain professional boundaries. Ability to be fair and decisive, ascertaining facts without bias. Ability to provide focused, clear-headed direction to staff when conflict and emergency situations arise. Excellent written and verbal communication skills; competent in interpersonal conflict resolution. Native American preferred.