The Operations Manager is responsible for delivering exceptional client service through the effective management of Integrated Facility Solutions (IFS) at a designated site. This role oversees facility services, cleaning operations, and contract management, ensuring compliance with ISO, FDA, cGMP, and cleanroom standards. A strong, process-driven leader, the Operations Manager drives operational excellence, cost efficiency, and client satisfaction while identifying opportunities for service expansion across all ABM lines.

Benefits: 

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management 

Key Responsibilities:

Champion a culture of safety and manage the site’s safety program. Lead preventive and reactive maintenance programs across mechanical, electrical, plumbing, carpentry, janitorial, and infrastructure systems. Oversee cleaning operations, including general office and cleanroom environments. Manage vendor contracts (e.g., security, pest control, food services, landscaping). Supervise 5–8 direct reports and approximately 25 on-site staff. Ensure compliance with client and ABM CMMS/work order systems. Monitor and improve service quality through inspections and client feedback. Develop and implement process improvements to meet cost-saving goals. Manage a multimillion-dollar budget, ensuring profitability and operational efficiency. Handle payroll, performance reviews, hiring, and disciplinary actions. Maintain strong client relationships and resolve service issues promptly.

Qualifications:

Education & Experience:

Bachelor’s degree Minimum 5 years of management experience in facilities or operations. Proven ability to lead, train, and develop teams. Strong communication and interpersonal skills. Experience with P&L analysis and financial reporting. Familiarity with ISO, FDA, cGMP, and cleanroom operations.

Skills & Competencies:

Self-starter with strong problem-solving abilities. Comfortable working in fast-paced, regulated environments. Proficient in ABM systems and Microsoft Office Suite. Bilingual in Spanish is a plus.

Work Environment:

Office, shop, and biopharmaceutical production settings (cleanrooms, labs). Occasional exposure to boiler/chiller operations and outdoor environments.

Reporting Structure:

Reports to the National Account Director. Daily interaction with clients and on-site teams.