Service Engineer – (Instrumentation / Process Automation)

SICK/Endress+Hauser

UK wide

£45,000-50,000 + Bonus + Company Car

Role + Responsibilities for a Service Engineer:

The role requires servicing, commissioning, fault diagnostics/repair, and witnessing calibration work of a range of ultrasonic flow meters and associated solutions.

Main responsibilities for a Service Engineer:

Commission, calibrate, and repair onsite instrumentation: Work across various industries within the company's customer database. Witness calibration work: Ensure that calibration procedures are followed accurately and provide verification of the calibration process. Liaise with service coordinators: Ensure all spares, tools, and paperwork are available to carry out duties. In case of non-completion, arrange or confirm the next site visit. Customer interaction: Communicate with customers prior to executing the job to ensure full understanding and advise on estimated time of arrival and any anticipated delays. Adhere to safety rules: Follow site safety rules, permit to work systems, and carry out risk assessments. Compliance: Work according to local and industry procedures and comply with industry codes of practice and the company's quality management system. Maintain company equipment: Ensure the upkeep of company-provided equipment such as laptops, cars, and tools. Travel requirements: Travel throughout the UK and possibly offshore. Periods of absence from home, including overnight stays in hotels, will be expected from time to time. Support other departments: Provide services and support to other departments and customers as deemed appropriate by the Field Services Manager. Training and development: Assist in the development and training of other engineers and workshop staff as required. Job reporting: Timely and accurate job reporting in accordance with the company's service report forms. Expense forms: Submit expense forms in accordance with the company's timescales.

Qualification + Profile for a Service Engineer:

Experience of working within a field service role, in particular on customer based sites Background and experience in the UK Gas Network metering sites / bio-methane sites preferred Strong analytical and communication skills High level of computer literacy Good commercial awareness Have strong communication skills, both written and verbal Have strong interpersonal skills Have a high level of self motivation with attention to detail Have a high degree of customer service skills Be able to work on their own as well as member of a team Be able to understand and interpret technical drawings for the purposes of fault diagnosis and rectification

 

Requirements for the role of a Service Engineer:

Must hold a driving licence Have a flexible approach to the role as some jobs require working outside the contractual working hours, being away from home (when technically competent) and be expected to participate in a 24/7 response rota for Service Contracts Must be able to work at heights

Benefits + Perks for a Service Engineer:

The security of working for an international family-owned company who are a global driver within measurement instrumentation. Company car (hybrid option) or Lease car / Car allowance Excellent training facilities and personal development plans for your career growth Flexible working Family social events throughout the year Excellent pension scheme Increase in annual leave with length of service.