Date Posted:

2025-08-13

Country:

New Zealand

Location:

LOC8006: Unit B 69 St George's Bay Road Parnell Auckland 1052 New Zealand

At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights.

Come and join OTIS today and be part of the Forbes 2024 World's Best Employers.

About you

We are looking for a General Manager - Operations to be based in our Auckland, New Zealand office. This permanent role reports to the Regional General Manager for Central and Southwest, Australasia.

You will be responsible for all operations of the company within New Zealand and the Pacific Islands. This includes Sales and Sales Management, Field Management, and Administrative Management in accordance with policies and the performance objectives

Key responsibilities

Responsible for complying with company EH&S policies and procedures, including reporting any conditions that may impact the environment or any employee.

Maintain and work to the Quality System including procedures and manuals and identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers of your processes.

Manages and leads the managers in the formulation and achievement of their Business Plan objectives and specific local targets.

Coordinates and oversees communications between the NZ Operation and other Otis entities to ensure that activities are directed towards the achievement of our commitments to our customers.

Ensures that policies, procedures and control systems are in place and working to provide effective management of all resources and operations.

Manages the Country’s Incentive Programs and Project Management Program.

Plans for and ensures the succession of managers, workforce resources and team performance in conjunction with the Director of Human Resources Australasia and the Managing Director of Australasia. 

Represents New Zealand on the Australasian Executive Committee and on other committees as required.

Sets standards of performance and attainment for the immediate subordinates and makes these standards clear to all concerned. 

Ensures that direct and indirect reports are properly trained, managed and motivated to achieve the country/area objectives.

Authorises and approves expenditure in accordance with Policy F-1. Exercises control over the operations of New Zealand.

Sets pricing levels for all the products and services sold by the Company within the limits established from time to time by the Company.

What you will need to be successful

Has a minimum of 5 years of proven successful experience in Branch / Departmental Management with Otis.

A minimum of 5 years of functional leadership in New Zealand or another country. May have worked at “C” class level and/or General Management, small to medium-sized firm.

You have worked within a large, matrixed company environment and have a proven sales and operations track record for developing teams and building long-lasting client relationships.

Excellent verbal and written communication skills.

Demonstrates a strong ability to deal with and influence people at all levels.

Have good time management skills, excellent attention to detail, and are results-driven.

Apply today to join us and build what’s next!.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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