**Director/ Sr. Director - Ops Transformation** **Qualification** : **• Education** : Any Graduate (preferably - MBA/ MCA/Btech) + • Preferably PMP / Prince 2 certification/ Lean Sigma. + • Preferably in a managerial role for min 7 years +. + • Excellent verbal and written communications skills and English proficiency. + • Demonstrated experience of Project / Portfolio management. + • Indepth understanding of SDLC preferably AGILE. + • Willingness to work at different location. **Responsibility** : Stakeholder/Business Management • Overall accountable to all internal and external stakeholders across the portfolio + '• Ensure deep understadning of the practice and portfolio objectives and drive the strategy the same in portfolio assigned. + '• Provide regular portfolio status updates and track KPI's/ Metrics related to all project tasks assigned. + • collaborates and manages relatiosnhsips with teams across geographies across F2B streams. + • Lead solution development activities for RFI/ RFP's for change management projects. + • Proactively identify opportunities for additional business with customer. + • Anticipate & plan for new business & get involved in hiring. + '• Accountable for revenue and profitability of portfolio managed through key cost drivers. + • Ensure robust Revenue Forecasting and Contract Agreement. + • Ensures team adherence to business and compliance requirements (timesheets, billing inputs, CBT's, expense reports) across both client and internal stakeholders. + • Responsible for team high billable utilization and productive engagement during nonbilled period. + Knowledge Management • Develop Knowledg management framework and and knowldge sharing across the teams. + • Leads development of new business change offerings and frameworks per client, internal and industry needs. + • Performs industry research on emerging topics and develop white papers with team. + • Ensures availability/ maintenance of knowledge. + Customer Relationship Management • Accoutable for customer relationships across the prtoflio managed and CSAT recieved. + • Manage customer relationships through regular communication with clients through weekly/ monthly reviews. + • Ensure deep appreciation of client priority and strategy and ensure alignment by driving the relevant internal projects. + • Discuss operational issues and Critical to Quality (CTQ) delivery issues with the customer. + • Attend customer calls and meetings, proactively flag issues and prevent surprises. + • Manage and resolve escalations and issues raised by customers. + • Analyze customer feedback at desired intervals and initiate ways to improve the score. + • Build deep relationships with program managers or portfolio owners in the customer organization, be recognized as trusted advisor by clients. + Process Improvements and Adherence • Initiate and deliver on process improvement projects to improve process efficiencies. + • Driving Forums on Thought sharing for project improvement. + • Whitepaper Writing. + • Automation Oppurtunity. + Project delivery (Functional Skills) • Gain deep insights into client issues and potential risks based on subject matter expertise. + • Devise approach to solving complex problems Exhibit intellectual leadership to the problem solving effort. + • Manage conflicting stakeholder expectations, Manage project and portfolio scope. + • Leverage experience/ learnings from similar engagements. + • Design and conduct client workshops. + • Identify the appropriate approach, tools and methodologies to perform analysis and draw conclusions. + • Full leadership for managing delegated endtoend creation of project deliverables. + • Help team to develop new insights from the analysis. + • Prioritize the recommendations based on ease of implementation and impact. + • Provide ongoing updates to the client on engagement status. + • Solicit feedback on interim deliverables. + • Manage project escalations. + • Design and implement KPI, measurement systems and visual tracking controls/dashboards. + • Drive team to achieve SLAs / metrics – productivity and quality targets within the established timelines. + • Provide mentoring support to BAs / PMs. + People/Team • Provide guidance and mentorship to team. + • Conduct performance appraisals for team members. + • Manage attrition through skip level meetings, planning interventions, engagement calendars. + • Identify training needs for direct reports and ensure domain/developmental trainings needs are met. + • Participate in organizational initiatives such as recruitment drives, training programs etc. + • Act as a mentor to B school interns Support lateral recruitment initial screening/interviews. + • Align the team to customer & business needs. + • Drive a culture of accountability within the team members. + • Identify competencies in the team & assign responsibilities accordingly. + • Participate in career planning ,succession planning & designing road maps. + • Responsible for motivation level and retention of manpower. + • Manage attrition through skip level meetings, planning interventions, engagement calendars. + • Participate in organizational initiatives such as recruitment drives, training programs etc. **Must Have Skills** + MS Excel **Good To Have Skills** + Online/Digital Marketing Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.