Global Workforce Screening team is part of Global Security at JPMorgan Chase and responsible for screening.  Workforce Screening conducts background checks on new hires and rescreening of current employees and contingent workers, in partnership with Human Resources and Global Supplier Services. This function helps protect the firm’s assets, reputation, employees, and clients pursuant to firm policy and regulatory standards.

As a Screening Manager in Global Workforce Screening, you will oversee case volume management under tight deadlines, ensuring quality control and process improvement. Your role includes managerial oversight with global and offshore interactions, providing guidance to the team handling operational processes. You will report to the Global Workforce Screening Manager and collaborate closely with the management team, regional peers, HR, Compliance, and other internal stakeholders. 

Job Responsibilities:

·Mange North American operations for various workstreams, including but not limited to new hire processing, non-employee screening and /or employee rescreening·Drive quality and operational efficiency by collaborating with vendor product and operations staff; identify and remediate issues.  Be comfortable utilizing automated processes and AI·Responsible for leading workforce screening efforts to ensure a high-quality candidate/employee experience·Understand and adherence to the firmwide policies, standards and procedures, by GWS operations team and screening vendors·Identify & escalate risk as it relates to process; implement controls to mitigate·Adhere and maintain screening program structure; ensure compliance with legal and regulatory mandates·Report to the Global Workforce Screening Manager in the US and serve as a trusted advisor to stakeholders, building relationships with partners such as HR, Employee Relations, Assignment Sponsors, Sourcing, and project teams globally·Manage screening projects driving best practice and efficient practices, ensuring team is well-resources, trained and meeting service level agreements·Collaborate with peer managers, to assist with overall team management 

Required qualifications, capabilities and skills

7+ years’ work experience managing operationsKnowledge of pre-employment screening, human resource management, compliance, legal or fraud/investigationsExcellent operational management experienceExperience with risk and controls, data privacy programs, process improvementExperience with strong data reporting, use of metrics to drive operational performance and strong Microsoft Office Skills 

Preferred qualifications, capabilities and skills

·Ability to think strategically and provide leadership & work with partners, globally·Experience handling confidential, personal & sensitive informationExperience working in an environment that undergoes routine audits from internal and external source