The Tech Support Specialist II is responsible in managing RXPH users’ devices, provides Level 1 and 2 technical support to internal users and RX Global via remote session, phone, email & on-site, ensures that all computer systems & mobile devices are up to date as per RX GTech minimum standard. As a mid-level position, it also serves as a second-tier escalation point for complex issues and collaborates with IT teams to enhance system functionality, security, and performance.

Job Responsibilities

Good Knowledge on MDM / Microsoft Intune, JAMF/Apple Business Manager (ABM)Responsible for the installation and daily support operations of client platforms to meet agreed business needs & service levelsProvide IT support to business users locally and regionally in a timely mannerPerform & attend to service request related to client platformsUsage and basic administration on AzureAD, Microsoft Intune, On-premise AD Domain support, Ivanti, SystrackAssist with user account management, access permissions, and Active Directory administration.Respond promptly to incident, investigate & provide quality resolution of incidents escalatedProvide timely status updates to relevant partiesMonitor the agreed service level, document & maintain the configuration of the systems, provide regular reporting to relevant partiesInvolve in client platform implementation/deployment/upgrade project  Maintain and update documentation of procedures and configurationsCollaborate with network, systems, and cybersecurity teams to improve overall IT operations and user experience.

Job Requirements

Bachelor's Degree in Information Technology.At least 3-5 years of experience in an IT related or IT support roleExcellent technical support skills with good knowledge of hardware and softwareHave understanding of device Enrolment Policies (Android, Apple, Windows Autopilot), Device Configuration Policies (Wi-fi/VPN Profiles), Conditional Access PoliciesKnowledge & experience on Microsoft Windows platform, Microsoft office suite, Mac, Active Directory and Group PoliciesGood problem-solving skillsAbility to provide Helpdesk level support on phone, email and on-siteService oriented and ability to work well with peopleIndependent, able to work with minimum supervisionPositive working attitude, self-motivated & proactiveEthical minded, professional & responsibleGood communication skillsIndustry Certification (e.g ITIL Foundation, Azure Fundamentals/Administrator) are a plus

Additional Information

Career Level: Intermediate / Mid-Level

Qualification: Bachelor's Degree

Years of Experience: 3 years

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