The Tech Support Specialist II is responsible in managing RXPH users’ devices, provides Level 1 and 2 technical support to internal users and RX Global via remote session, phone, email & on-site, ensures that all computer systems & mobile devices are up to date as per RX GTech minimum standard. As a mid-level position, it also serves as a second-tier escalation point for complex issues and collaborates with IT teams to enhance system functionality, security, and performance. Job Responsibilities + Good Knowledge on MDM / Microsoft Intune, JAMF/Apple Business Manager (ABM) + Responsible for the installation and daily support operations of client platforms to meet agreed business needs & service levels + Provide IT support to business users locally and regionally in a timely manner + Perform & attend to service request related to client platforms + Usage and basic administration on AzureAD, Microsoft Intune, On-premise AD Domain support, Ivanti, Systrack + Assist with user account management, access permissions, and Active Directory administration. + Respond promptly to incident, investigate & provide quality resolution of incidents escalated + Provide timely status updates to relevant parties + Monitor the agreed service level, document & maintain the configuration of the systems, provide regular reporting to relevant parties + Involve in client platform implementation/deployment/upgrade project + Maintain and update documentation of procedures and configurations + Collaborate with network, systems, and cybersecurity teams to improve overall IT operations and user experience. Job Requirements + Bachelor's Degree in Information Technology. + At least 3-5 years of experience in an IT related or IT support role + Excellent technical support skills with good knowledge of hardware and software + Have understanding of device Enrolment Policies (Android, Apple, Windows Autopilot), Device Configuration Policies (Wi-fi/VPN Profiles), Conditional Access Policies + Knowledge & experience on Microsoft Windows platform, Microsoft office suite, Mac, Active Directory and Group Policies + Good problem-solving skills + Ability to provide Helpdesk level support on phone, email and on-site + Service oriented and ability to work well with people + Independent, able to work with minimum supervision + Positive working attitude, self-motivated & proactive + Ethical minded, professional & responsible + Good communication skills + Industry Certification (e.g ITIL Foundation, Azure Fundamentals/Administrator) are a plus Additional Information Career Level: Intermediate / Mid-Level Qualification: Bachelor's Degree Years of Experience: 3 years We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.