We anticipate the application window for this opening will close on - 11 Aug 2025 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.  The aim of the position is to provide leadership, coordination, and execution of key strategic initiatives within the Global Commercial Office, with focus on driving adoption and performance of Remote clinical/technical Support strategies, supporting the business, to enhance reach, sales productivity and customer experience. The role will lead the deployment and acceleration of Remote Support solutions, such as LiveStream, to expand clinical support options, increase flexibility and drive profitability for the Operating Units and regions. In particular, the role will guide the definition of strategy and business models, selection and development of effective tools, engaging the businesses & regions, and integrating service transformation solutions into business plans. Successful execution will involve consolidating infrastructure, security approvals and compliance to privacy regulations, informing and supporting effective product development roadmap. The lead will oversee targeted account onboarding leveraging local deployment leads for field proximity, will ensure clear assessment of best solutions and will prepare scaling-up and efficiencies with central contract negotiations. The role will drive the commercialization, launches and expansion, evolving into multiple service models to drive customer engagement, quality of service and Medtronic profitability. The role will operate closely in collaboration with local OU sales and support teams, including Connect.Me teams, centrally with Global Commercial Office and with supporting functions as Commercial Analytics to ensure performance tracking and reporting. **JOB DUTIES AND RESPONSIBILITIES:** Lead Strategy & Business model, Drive Business/Regions engagement + Build and Reinforce the Service Transformation vision & strategy; Define business model options to deliver ROI and long-term business impact + Secure and allocate funding needs + Engage businesses/regions, assess needs and show/drive fit into business strategies + Drive service transformation culture Innovate & Consolidate infrastructure, generate Leverage, Ensure Privacy & GSO + Assess market and competitive moves, anticipate, advance, secure the space + Interact with global teams for accelerating MDT-led solutions, be the voice and drive with global IT + Drive expansion for MDT solutions, supporting roadmap and deployment of LiveStream, for use cases of remote technical/clinical support, including proctoring + Ensure compliance to regulations, and privacy & GSO approvals + Define and validate hospital contracting for global deployment + Structure the supply and local support models globally Coordinate accounts onboarding, Ensure field proximity + Collaborate with businesses to coordinate remote case support pilots, identify best options, lead opportunities and scale-up + Collaborate with DTBU customer success team to effectively deploy and onboard locally + Form mechanism to locally develop and engage TC, evolve to centralized models, leverage C.Me sales organization where effective + Engage Clinical Specialists & FLSM, stay close to the field, quickly adapt to team needs Execute Launch, integrate Business plans, drive ROI + Work with OU to build and execute launch plans, including Customer Targeting, support model, funding, ROI, OU Engagement + Develop launch materials and training modules, ensure teams readiness and confidence + Accelerate access to Medtronic trainings by developing new remote technologies that can be adopted to existing training programs + Drive innovation within the overall remote interactions with HCPs and partner with geographies on adoption. Expand use-cases such as remote case support, remote proctoring/T&E, remote Service & Repair, working with the relevant internal partners + Monitor and track adoption & performance including customer experience; Share progresses and productivity reporting; communicate **SKILLS AND COMPETENCES:** Strategic Thinking + Long-range vision/insight to determine strategic direction + Ability to assess and prioritize opportunities to gauge the best return on time & money + Understanding of health care system requirements + Ability to plan, organize, monitor, and execute project plans on time and in budget Business Acumen + Business-wide view and understanding of final business application for strategic sales-channel initiatives + Understanding of business dynamics, being able to implement harmonized channel programs (play big), while tailoring initiatives to specific business needs (play small) + Understanding of country dynamics, local channel deployment strategies, field and remote reps needs, customers’ requirements + Analytical skills, including understanding of business economics and financial measures Interpersonal and Talent development + Strong interpersonal skills, ability to work cooperatively and effectively in matrix environment, managing teams indirectly, and with different trajectories + Independency, autonomy, confidence + Ability to communicate (succinctly and accurately) to various levels of management and customers + Fluent in English, one/two other languages highly valued Must Haves: Bachelor's degree with a minimum of 7 years of relevant experience, or Advanced degree with a minimum of 5 years relevant experience. Nice to Have: (Preferred Qualifications) Medical device experience 5-8 years in technical support functions, 2-3 years within commercial function highly valued **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):158,400 - 237,600 The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans (https://www3.benefitsolver.com/benefits/BenefitSolverView?page\_name=signon&co\_num=30601&co\_affid=medtronic) **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) . It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here (https://www.medtronic.com/content/dam/medtronic-wide/public/united-states/employee-support-services/careers/la-county-legal-notice.pdf) a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com