Imagine yourself… 

Doing meaningful work that makes an everyday impact on the world around you. 

Growing your expertise and expanding your skillset with every project. 

Collaborating with a vibrant, diverse, global team. 

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world—and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. 

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. 

Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. 
More about us: https://www.hach.com/about-us 
 

We offer: 

Meal Voucher 

Onboarding Program and Professional Training 

Life Insurance 

Career Development Support and Growth Opportunities 

Bradesco Health Plan 

Bradesco Dental Plan 

PLR - Profit Sharing Program) 

ICP Bonus (Incentive Compensation Plan) 
 

Reporting to the Senior Manager, Global Escalation Technical Support, the Global Service Supporter plays a pivotal role in Hach’s global technical ecosystem. This position is responsible for delivering advanced support for complex technical issues escalated from regional service teams. You’ll collaborate across global functions to ensure fast, effective solutions and empower regional teams to enhance their technical capabilities. 

This position is part of the Technical Customer Support located in São Paulo and will be onsite. 

In this role, a typical day will look like: 

Troubleshooting and resolving complex technical issues from escalated support cases 

Collaborating with Engineering, Product Management, and Customer Service to identify and deliver optimal solutions 

Documenting and sharing best practices to improve global knowledge transfer 

Contributing to the optimization of global support processes 

Mentoring regional support teams to improve their problem-solving and technical skills 

Staying current on product innovations and service developments 

Participating in an on-call rotation to provide after-hours support 

The essential requirements of the job include: 

Bachelor’s degree in Computer Science, Information Technology, or a related technical field 

Minimum of 3 years of experience in technical support or a similar role 

Proven understanding of technical systems and the ability to diagnose complex issues 

Experience with support ticketing systems and CRM tools 

Flexibility to work varied hours and participate in an on-call schedule 

Advanced English and Spanish. 

Hach is proud to be part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility—where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. 

Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. 

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.