Global Service Operation Manager Requisition ID: 45415 Job Location(s): Kolding, DK Employment Type: Full Time Segment: Danfoss Climate Solutions Segment Job Function: Sales Work Location Type: On-site **The Impact You'll Make** If you enjoy turning technical know-how into solutions that keep customers happy and operations running, this role puts you at the center of it. As our **Global Service Operation Manager for Service & Spares** , you’ll ensure our Nordic customers get the best from their heat exchanger equipment. You’ll lead a skilled team of service technicians, working closely with colleagues across Danfoss to deliver results, solve challenges, and strengthen customer partnerships. Backed by a motivated local team and our global headquarters network, you’ll see the difference your work makes every day. **What You’ll Be Doing** + **Lead and support** a team of four service technicians, including scheduling, training, and resource planning for on-site jobs (primarily in Europe). + **Manage the Service & Spares process** from initial customer dialogue and quoting through to delivery, invoicing, and reporting. + **Identify new opportunities** by mapping service and spare parts potential based on historical sales data and market insights, while staying actively engaged in quoting and customer dialogue. + **Collaborate across functions** , providing product feedback to R&D and Portfolio Management and technical input for Nordic customers. + **Oversee quality and customer satisfaction** , including handling claims, coordinating component exchanges, and delivering service for selected third-party heat exchanger models to key accounts. **What We're Looking For** + Experience in a relevant industrial setting, ideally with **heat exchangers** or related equipment. + Strong technical understanding of **HVAC** and diverse industrial applications, including food and marine. + Proven ability to lead teams and coordinate service operations. + Service-oriented “ **Customer first** ” mindset, with a proactive, solution-focused approach to customer needs. You act efficiently in urgent situations and continuously improve business processes to further + strengthen Danfoss’ delivery to the market. + High-level **English & Danish** skills, both spoken and written. **What You'll Get from Us** + We promote from within and support your learning with mentoring, training, and access to global opportunities. + You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. + We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. + You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. **Ready to Make a Difference?** If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. **For more information about the position** , please contact Johan Gevers, head Global Service and Spare HEX, +31 6 4889 7014. **For information about the recruitment process** , please contact Talent Acquisition Partner, Karin K P Jensen, +45 7488 3058. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. . Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.