We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Lead the global Service Engineering Operation portfolio, aligning regional teams behind a single roadmap that cuts warranty cost and elevates service quality. Responsible for the strategic management of Service Engineering Organization: defining action plans, developing work-streams, delivering key KPIs and keeping regional teams aligned. The role is vital to the company’s transformation, concentrating on waste elimination, process efficiency, innovation and warranty-cost reduction, always anchored in service excellence and technology that exceeds the expectations of our customers and dealers. **In this position...** + Own end-to-end program planning, funding and delivery for key Service Engineering Operation workstreams, including advanced software diagnostics, technical-support hotline and repair-process consistency, within a broader transformation agenda. + Drive governance forums, KPI tracking and continuous-improvement sprints across Engineering, Quality, EV, CVS and field operations. + Influence senior stakeholders, secure resources and standardize best practices in the Americas, IMG, EMEA and APAC. **What you'll do...** + Coach project leads, promote data-driven decisions and build a collaborative, diverse culture. **You'll have...** + Bachelor’s degree in Engineering, Automation or Data Science (or equivalent), Administrative business. + 3+ years of Data Analytics experience within a manufacturing environment. + Deep program-management expertise with a track record of leading large-scale business transformations across all organizational levels. + Strong persuasive and influential leadership; excels at negotiation, smart decision-making and conflict resolution on complex, high-stakes issues involving multiple functions. **Even better, you may have...** + Advanced proficiency in problem-solving methodologies, statistics and data analytics. + Mastery of AI tools and the ability to produce clear, high-impact presentations. + Consistently drives innovation to deliver measurable business value. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time. This position is a leadership level 5. For more information on salary and benefits, click here: https://fordcareers.co/LL5SP1 Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. Onsite work of up to four days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #LI-CW1 **Requisition ID** : 48332