**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive – in our offices or yours.** **Job Summary** The Operations Manager at SHI International will oversee strategic planning and governance processes for departmental programs, ensuring optimal performance through the management of escalated and high-value projects. This role involves tracking key performance indicators, facilitating issue resolution, and actively participating in continuous improvement efforts to enhance operational processes. Additionally, the Operations Manager will provide mentorship and training to employees, lead strategic initiatives on compliance and specialization, and engage in business strategy discussions with leadership. This position will be required to report to an on-site customer location in Indianapolis, Indiana, as determined by SHI management. **Role Description** + Manage multiple product catalogs + Create processes to meet specific Client requirements + Assist with project management of both new and current projects. + Make recommendations for business process improvements + Updating and following up with customer with order status, delivery and receipt in timely manner. + Investigate and resolve order issues + Single escalation point for orders placed through specified Client teams + Create Requisitions on behalf of the customer in their system. Order weekly/monthly stock of peripherals. + Initial point of contact for end users making purchases through catalogs + Facilitate day-to-day transactional business with (sourcing, quoting, order entry) + Daily On-Site Point of contact for Client Sourcing/Procurement + Monitor and maintain service level requirements + Participation in QBR and Client Program Management Meetings + Potentially manage customer inventory move from Indianapolis to SHI warehouse + Manage reporting to ensure monthly chargebacks occur + Help support special requests **Behaviors and Competencies** + Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances. + Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably. + Business Acumen: Can evaluate market trends and competitive landscape to identify opportunities and risks. + Change Management: Can drive significant changes in organizational processes or policies, can facilitate change management processes among others, and can adapt change management style based on the situation and the team’s needs. + Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action. + Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. + Continuous Improvement: Can identify significant areas for improvement and implement significant changes. + Decision-Making: Can analyze complex information, predict long-term consequences, and make decisions that align with strategic goals. + Leadership: Can proactively seek out leadership roles, initiate team projects, and contribute to team development and success. + Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions. **Skill Level Requirements** + Ability to own and manage projects from concept to completion, including planning and facilitating meetings. - Intermediate + Ability to multitask and complete tasks with efficiency and accuracy. - Intermediate + Highly motivated, proactive, and focused on achieving results. - Intermediate + Ability to create and develop training content, conduct needs assessments, and mentor team members. - Intermediate + Strong understanding of technical concepts and proficient with Microsoft Office products. - Intermediate + Ability to lead, motivate, and mentor matrixed or cross-functional teams, ensuring adherence to company rules and work ethics. - Intermediate **Other Requirements** + Completed Bachelor's Degree or related experience + Experience working at a technology company or a matrixed organization with competing priorities + 3-5 years of experience in program or project management or operations management The estimated annual pay range for this position is $58,000 - $65,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status