Global Process Expert – Customer Master Data

About the job 

Our Team 

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.  

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.  

Business Operations is a Global organization of Sanofi providing end to end services to all geographies in Europe, North America, China, JPAC & International regions and covering Global Procurement services, Operations and transition management, Medical activities hub, People services, and Global Finance services. Global Finance services hosts the following service lines O2C, A2R, Financial sanctions compliance.   

Over the past two years, Global Finance Services has doubled in size and increased its scope. 

As one department within Business Operations, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.  

  

Order To Cash (O2C) service line, one of the pillars of Business Operations Finance servcies, is currently covering the following areas of the Customer Invoice to Cash (Ci2C) process: 

Credit Management Collections & Account Receivables management Cash Application AR Monthly closing and Reporting 

  

To build an integrated end-to-end order to cash process under one single organization it will be extending its scope to the following Order to Serve sub-processes: 

Customer Master Data, Pricing & Commercial conditions Claims & Disputes Management Order Management 

  

Our function at a glance: 

Our O2C team to handle the following activities:   

Master data Management  Sales orders Management  Requests and Disputes Management  Credit Risk and Credit Data Management   Collections and Customer Contact Management  Cash Application and Receivables Management   AR related Month-end Closing, Reporting and Non-trade Invoice Management   

These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfaction.

In the context of such transformation, a Global Process Expert – Customer Master Data role has been created.

Under the management of the Customer master data Global Process Lead, this role is in charge to drive specific topics, projects contributing to Core model enhancements and deployments. This role will be instrumental as well in the continues improvement area improving core model adherence, global initiative allowing better efficiencies and best in class practices.  

In close collaboration with Regional/Local leads, this role provides the support, coaching & facilitation to allow the Regional/Local teams to successfully adopt/adhere consistently to the core processes. In addition, process efficiency should be continuously improved by promoting and sharing best practices and performance mindset.  

Global Process Expert – Customer Master Data acts the core model guardian in the coordination of activities to ensure best and harmonized practices are adopted by all Local /Regional teams. He/She handles smooth change management among Local /Regional teams, identifies risks and discrepancies and develops adequate actions plans to mitigate them, recommends improvements, and monitors till implementation.  

As part of O2S GPO team, Global Process Expert – Customer Master Data and reporting to Global Process lead Customer master data contributes to execute its strategy related to Global projects implementation as well as process simplification and optimization.  

Main responsibilities

Core model 

Contribute to the Design, development, maintenance, simplification, optimization, and improvement of core model processes in collaboration with regional leads and Customer Master Data Global Process Lead. Processes in Customer Master Data management area include Customer creation and maintenance, Creation and modification of pricing condition and contract agreement, transactional Master Data influencing the order process (transportation group, rounding, …) The Core Model mainly comprises processes, technology landscape, RACI, interaction model business rules and KPI’sCollaborate on the change definition in policies and procedures supporting optimized and standard processes Propose actions to accelerate simplification of our operations, introducing innovative and harmonized solutions

Core model adherence/audit 

Build and maintain stakeholder relationships across all geographies and drive standardization of processesContribute to the preparation, conduct, and follow-up audit across all geographies the core model adherenceOversee the process performance across the different geographies and provide input into how it can be further improvedReview and discuss and support in approval of exceptions to the Core Model with the regionsEnsure strong relationships with the teams through both solid governances, as well as informal and formal networkingUtilize dashboards and other enhanced visualization capabilities to illustrate historical trends and document and report detailed observations, instances of non-compliance and improvement opportunities

Global projects and initiatives 

Ensure iO2C Core Model components are well understood to perform an effective implementationSupport implementing data quality framework, metrics, and monitoring systems to ensure high-quality customer master data across global operationsDeliver projects across all regions, notably technologies implementationSupport neighbouring functions projects & other global initiatives impacting the Service LineEnsure relevant data are available to support business case and on-going project reviewsCollaborate in global projects (ex. ISHIFT) and neighbouring functions initiatives where Customer Master Data process is applicable

About you 

Experience 

Must have around 5 years of process knowledge of in Customer service, Order to Cash & /or master data management, contract & commercial conditions management or similar (essential) and related systemsStrong knowledge of Customer Master Data processes and related systemsStrong understanding of the overall Order to Cash and Supply Chain E2E processes Strong analytical skills with proficiency in data analysis toolsProven track record in implementing data quality frameworks and governance models 

Soft skills

Multicultural mindset - international exposureExcellent teamwork and interpersonal skillsAbility to take initiative and overcome challengesEffective collaboration skills with peers, stakeholders and partners across the organizationHigh capacity and willingness to learn about proceduresAbility to successfully lead & engage indirect remote teamsAdaptability to work in ambiguous, constantly changing situations, including flexibility in working hours to accommodate working with different regions/geographiesAbility to develop high-quality presentationsStrong analytics skills with the ability to collect, organize, analyse, and disseminate information with attention to detail and accuracy Strong Networking & communication skillsExcellent organizational and planning capabilitiesPositive, open-minded, customer centric and problem-solving attitudeCapacity to challenge the consensus, current state and to propose solutionsReliabilityAbility to cooperate transversally & successfully work in a transversal environmentInnovation and creative mindsetStrong leadership & influence capabilitiesLead the change 

Technical skills

Advanced knowledge of master data management systems and toolsProficiency in data analysis toolsHands-on experience of Power BI, RPA is criticalSolid SAP MDG knowledge is a must

Education: Bachelor’s degree (or equivalent) in a business or engineering schoolLanguages: Fluent in English (minimum of strong B2 level required)

Pursue Progress. Discover Extraordinary.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

#LI-Hybrid #BarcelonaHub #SanofiHubs

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!