**Company description** Ab **out Publicis Groupe** Publicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in marketing communications and digital transformation. Driven by data, cutting-edge technology, and creativity, our solutions enable brands to provide customers with tailored experiences on a large scale. We utilize the Power of One operating model to integrate and develop competencies that create increasing business value for current and future clients. We are present in more than 100 countries and employ over 90,000 professionals. In Poland, Publicis Groupe includes world-renowned agencies such as Saatchi & Saatchi, Leo Burnett, Zenith, Starcom, and LiquidThread, among others. **About Publicis ReSources** Publicis ReSources is the backbone of Publicis Groupe, the world's most valuable agency group. We are the only full-service end-to-end shared service organization in the industry, enabling Groupe agencies to innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis ReSources has grown to 5,000 employees in over 66 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury, and risk management. **Overview** As part of the Global team, you will play a pivotal role in driving process optimization initiatives across the organization. You will partner closely with Global Process Owners (GPOs), business units, IT, and key stakeholders to gather and analyze business requirements, identify improvement opportunities, and support the design of future-state processes. Leveraging data-driven insights, you will help translate complex performance metrics into actionable strategies, enabling informed decision-making at all levels. In this role, you will serve as a central point of coordination for process documentation, use cases, and best practices, fostering a repository of process assets to support continuous improvement. You will also facilitate workshops, interviews, and collaborative sessions to ensure stakeholder alignment and successful technology enablement. Additionally, you will actively contribute to change management efforts by developing communication plans, training materials, and feedback loops to drive user adoption and minimize resistance. Through ongoing performance monitoring and dashboard reporting, you will help identify deviations and propose enhancements, ultimately ensuring that process initiatives deliver sustainable value to the organization. **Responsibilities** 1. **Requirements Gathering and Analysis** 2. Initiate, document, and validate business requirements in collaboration with GPOs and stakeholders. 3. Analyze business needs, current processes, and improvement opportunities. 4. repository of process assets, use cases, and related documents. 5. **Data Analysis and Insight Generation** 6. Collect and analyze data related to process performance and KPIs. 7. Translate data into actionable insights to support GPOs in decision-making. 8. **Support for Process Design and Improvement** 9. Assist in evaluating existing processes and designing future-state models. 10. Propose improvements based on best practices, benchmarks, and industry trends. 11. **Stakeholder Engagement** 12. Act as a liaison between the GPO, business units, IT, and end users. 13. Support workshops, interviews, and collaborative sessions to ensure alignment. 14. **Technology Enablement Support** 15. Work with IT and GPOs to gather business requirements for system enhancements. 16. Support functional testing, user acceptance testing (UAT), and technology rollouts. 17. **Change Management & Adoption** 18. Support the creation and execution of change management plans alongside the GPO. 19. Develop communication strategies, end-user documentation, and training materials. 20. Facilitate feedback loops during change implementation to ensure successful adoption. 21. Identify resistance points and propose mitigation strategies to enable user acceptance. 22. **Performance Monitoring and Reporting** 23. Track process performance and contribute to reporting dashboards. 24. Identify and communicate process deviations and improvement areas. **Qualifications** 1. **Analytical Thinking** – Strong ability to interpret complex data and translate it into actionable insights. 2. **Attention to Detail** – Accuracy in documenting and modeling business processes. 3. **Communication Skills** – Ability to convey technical and non-technical information clearly. 4. **Business Acumen** – Understanding of media industry trends, operational models, and business strategy. 5. **Collaboration & Facilitation** – Ability to run workshops, gather feedback, and align diverse teams. 6. **Technical Literacy** – Comfortable working with BI tools, process software, and digital platforms. 7. **Problem Solving** – Capacity to identify root causes and propose practical solutions. 8. **Adaptability** – Resilience and flexibility in supporting changing priorities or processes. 9. **Change Management Proficiency** 10. Capable of supporting change impact assessments, stakeholder communication, and adoption activities. 11. Helps embed new ways of working into teams through user-centric support. **Additional information** + Employment contract + Modern office in a business district of Warsaw or Lublin + Private medical care + Cofinancing of the MultiSport card + Cofinancing of leisure time + Opportunity for professional development + International cooperation + Culture of dialogue and openness to initiative + Friendly working atmosphere + Work-life balance + No dress code