We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

PURPOSE AND OBJECTIVES

 

With an aim toward action and pragmatic execution, the Strategies & Operations GTM Unit delivers exceptional experiences, simple processes, and impactful customer interactions. The organization has holistic responsibility for ensuring efficient day-to-day operations of the Customer Success business, operationalizing, and accelerating the True North strategy via the One Customer Success Operating Model and developing disruptive motions, channels, and commercial models to innovate for the future. The team prides itself not only on what is delivered, but on the delivery itself, exemplifying the qualities of Trust, Authenticity, Inclusivity, Integrity, and Courage in every interaction. 

 

EXPECTATIONS AND TASKS

In your role as a Global Operational Supplier Manager, you contribute significantly to ensuring an efficient and well-orchestrated supplier management.  

Every supplier working with SAP needs to complete various risk assessments before being cleared to work with SAP. You will be responsible to ensure a smooth operation of this “Third-party risk management process” and coordinate and support the involved suppliers and internal SAP colleagues. Together with your team members, you track and monitor the status of the individual risk assessments, provide status updates to the management, and initiate escalations. Additionally, you will be in charge of continuously evaluating the suppliers’ performance and derive action items to support our Global Purchasing Organization managing SAP’s supplier portfolio. As a Global Operational Supplier Manager, you also ensure fast & compliant external 3rd party purchasing and align and work closely with Business Stakeholders as well as with the Global Procurement Organization and Compliance Functions.

 

RESPONSIBILITIES 

Responsible for the execution of the end-to-end third-party risk management process for selected suppliers that are either newly listed or need to have their risk-assessment renewed  Monitor upcoming renewals and proactively involve and inform all required stakeholders  Work as the single point of contact for internal stakeholders and the supplier, guiding and supporting them throughout the whole process (e.g., sending reminders to answer questions; discuss potential answers; collect additional information)    Tracking of the status of the risk assessments, communication of delays, and initiation of escalations   Preparing decision documents to support SAP’s business deciding on ways to deal with identified risks. In case mitigations are necessary, initiate and monitor changes at supplier  Steer the supplier performance review through questionnaires and internal interviews  Support our Global Purchasing Organization during the supplier performance assessment  Contribution to active knowledge exchange and involvement in the internal risk management community (e.g., share experiences or best practices in community calls)    Quality check of supplier statement of work (SOW) in alignment with business and Global Procurement Organization  Ordering process for external 3rd party consultants in SAP Fieldglass with strict adherence to internal policies and processes  Closely work with the Business Stakeholders to reconcile necessary information  Guide & advise Project Managers along the 3rd party process 

 

 

REQUIREMENTS

 

Bachelor’s / Master’s degree or equivalent accreditation (required)  Minimum of 5 years of working experience in a Supplier Management, Risk Management, Procurement, Service Operations, or Project Management Role   Experience in a fast-paced environment, ability to multitask, prioritize and problem solve  Highly energized, able to deliver excellent quality under deadline pressure, providing support services that are accurate and rapid  Ensure compliant operational procedures under legal consideration   Motivation to actively steer suppliers and internal stakeholders throughout a complex process with limited time available  Extremely detailed-oriented, organized, and great communication skills (both oral and written)  Working experience within a cross country working environment (preferred)  High level of integrity and ethical approach to doing business  Experience with MS Office (Outlook, Teams, Excel, Word, PowerPoint)  Experience with SAP Fieldglass and SAP’s ERP system is a plus  English language skills mandatory in oral and written, German language skills preferred, additional languages are a plus 

 

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis. 

 

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

 

Successful candidates might be required to undergo a background verification with an external vendor.

 

 #SAPNextGen  

 

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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