Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Global Online Strategy and Maintenance Manager

The Global Online Strategy Manager provides insight and support for all online solutions to the account management team and Schneider Electric travel leaders to enable effective interface of online tools with enterprise associates, efficient implementation of new features & releases, and realization of savings goals.

Skills:

Strong Concur environment knowledge and expertiseStrong understanding of global travel online operations, suppliers, and systemsHighly developed Project & Change management skills.Strong analytical thinker combined with written and verbal communication skills.Proven experience relating to the creation and delivery of business process strategies for large global clients.Demonstrated ability to work successfully across cultures and regions and the ability to work with cross-functional teams and to influence both internally and externally.Confident approach to presentations, client & internal meetings.Strong PC knowledge including related PowerPoint/Excel/ Microsoft Project/Email skills. In depth understanding of drivers for customer satisfaction in the business travel industry.

The Global Online Strategy manager will:

Global Strategy & Project Manager:Responsible Global Online life cycle: innovative leader, strategic thinker with a focus on program optimizationsupport the client, client management and customer’s contacts on a day-to-day basisLead the SCHNEIDER ELECTRIC Global travel programResponsible for driving innovative travel strategy balancing operational efficiency with a high touch service for the traveller experience.Develop Global & regional online adoption targets and market strategies for an intuitive online booking experience: Train, Monitor program status and savingsDevelop strategy plans, leader for customer expansion, future markets or technology implementation.Handle multiple priorities and deliver to often tight timeframes.Lead SCHNEIDER ELECTRIC Travel expansion, foresee markets implementations, expansion and technical sites optimization & site maintenance.Ensure the business requirements are aligned with global strategic objectives of both Amex GBT/partner and SCHNEIDER ELECTRIC.Special projects management: e.g. support SCHNEIDER ELECTRIC with new acquisitions and strategy.Online site reviews – Technical support to improve adoption levels including additional `new` functionalitylarge maintenance projects:Amex GBT Pre-Release – Testing and Post Release - Site updatesConcur Pre-Release – Testing and Post Release - Site updatesCSAT/Verbatim: analysis, solutions, recommendations shared

Implementation & Deployment manager Interact and support client in special projects and day-to-day requests such as Policy Exception management, crisis managementSupports Client and Client Management team leveraging project management,Implementation & deployment of Manage the Online tool roll out according to the project plan.Lead Concur Travel implementation programming & expansion of Concur Travel in new markets. Collaborate with GBT partners/JVs to develop and deploy Concur Travel in new countriesLead implementation of new booking function (Booking.com/Sponsored Guest …)Lead integration of new technology (Digital messages//Connect Update/OneGBT…) Interface with SCHNEIDER ELECTRIC’s travel program key contacts and technology teams, Amex product stakeholders, and online suppliers to implement, Development and support web applicationsGlobal solutions planning, developing, testing, and deployment of Concur functionalities, GDS & Local specifics.Amex GBT internal project impacting Online: Creation, development and communication of joint project plansProvide continuing support into current, upcoming, or developing technologiesMaximize tool capabilities to support enterprise policy and supplier strategies and ongoing program goals.Support the implementation of the Amex approved technology solutions that improve service delivery and execution of travel management demands.Key linkage for all advisories and future planning with key partners in American express i.e. Consulting, Card/Payment and MeetingsContinuing analysis and insight into current, upcoming, or developing technologies and benefits of integration or exclusion from program as per the industry and/or American ExpressConcur/Sustainability

Global Online Site Administrator, Support and Maintenance ManagerGlobal Site administrator on the Concur online booking tool. Implements vendor (air, rental car, hotel, etc.) agreements and monitors compliance with reporting, tracking data, knowledge on opportunities/challenges with performances of goals, etc.  Client Travel Policy – Maintain the master list of Client travel policies.  Ensure that Operations is notified of any changes and updates to the policies in OBTAirline, Car, Rail, Ground and Hotel Contracts – Maintain the vendor contracts in OBT + maintain Policy Rules & Messages Hotel:Handle the administrative aspects of the Hotel RFP. Hotel Maintenance: Load in OBT Preferred Properties, Preferred chains, Hotel Rate caps, Hotel policy Rules, Hotel messages Hotel policy Rules updates (Currency fluctuation)Bi-weekly Hotel calls: overview, action plans & milestones.AIR:Preferred airlines OBT upload and maintenanceAir policy Rules updates (Currency fluctuation)Update: Airline safety ratingBi-weekly Air calls: overview, action plans & milestones.CAR:Preferred Car OBT upload and maintenanceCar policy Rules updates (Currency fluctuation)Client Issues2nd level Tech support: Issue resolution/Vendor escalations/Outage &/or Maintenance communicationResearch and respond to client issues. Or open Salesforce/SNAP tickets for the relevant dept to research. Key linkage with the travel team to secure access to all needed resources, products, services and support. Daily maintenance of the Concur Travel live sites (GBT/Concur updates, new functionality, enhancement)Second technical travel support- provide support to incoming requests/questions or concerns received from the customer, users, Travel GBT/TPN teamCreate/maintain Concur casesCreate/maintain Solution Suggestions in ConcurCollaborate w/ Concur for prioritizing SCHNEIDER ELECTRIC CasesTrack changes/updates/enhancement applied through SCHNEIDER ELECTRIC Market requirement documents (40) & Global SCHNEIDER ELECTRIC Concur documentCommunication maintenance:Elaboration and Maintenance Concur Profile GuidesElaboration and Maintenance Concur Travel Getting Started FAQProfile support:HR feed & profiles move from one country to another- manual action required in ConcurProfile synch issue at profile level or site levelConcur Profile master: TPN (Sabre Profile/GDS Profile synch) + GBT proprietary: Connect Profile & PE+ migration; 1GBT Standards & SBP (…)Transient GBT Profile share w/ M&E Concur US (BCD)Global Site administrator for Concur US M&E site held by BCD- Maintenance of US M&E/BCD sites.TEST/Bear V. & Never W. Profiles maintenance- SecuredSite Setup support & maintenance:Company Locations/monthlyRisk country/ monthlyTrainingConcur Travel Release/new featureCurrency conversion/fluctuation -Twice a yearConcur Travel sitesLead CIBT:  maintenance of the Concur CIBT app: disconnect/Connect + CIBT messagesMessage creation & maintenance: Login Warning, Company Notes…

     

     

Location

France

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!