Description The Amazon Customer Service (CS) Communications team’s mission is to ensure every CS employee feels connected, informed, engaged, and like they truly belong. Our team is seeking an innovative and highly motivated Sr. Public Relations (PR) Specialist, Business Communications to support communications for the global CS team. This is an opportunity for a strategic, results-driven communications professional to add significant value to the best-in-class CS team. The ideal candidate must be able to think critically, act tactically, write effectively, and display strong organizational and communication skills. They must have proven success in delivering high-performing communications campaigns that clearly communicate changes/updates and drive user adoption. They must quickly get up to speed on CS-specific tenets, goals, programs, policies, and businesses, becoming a subject matter expert on the CS business. Key job responsibilities - Proactively build and manage relationships with CS leaders and partners, assisting them in communication planning and ensuring all employee-facing communications are delivered to the right audience, at the right time, with the right message, and through the right channels. - Work closely with CS leadership, earning trust to be a trusted thought partner on business-specific communications. - Own communications strategy and execution of CS-specific communications (e.g., updated policies for customer service associates on specific teams, new tools within CS). - Help drive adoption, engagement, and interaction across CS’ internal communication platforms and tools, as part of our global communications strategy. - Conduct ongoing analysis of communications and report on performance. - Prioritize competing projects and requests, managing multiple initiatives, and ensure prioritization and focus stay on top strategic objectives. A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Basic Qualifications - Bachelor's degree - 7+ years of recent professional communications or public relations experience - Experience in professional communications or public relations - Exemplary writing and organization skills - Experience successfully crafting communications strategies for global, large-scale organizations - Experience successfully executing communications strategies for global, large-scale organizations Preferred Qualifications - Bachelor's degree in communications, public relations, or a related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.