At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.  

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.  We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Responsible for overseeing customer service department to ensure on time delivery of key department indicators to include managing and processing domestic orders, billings, and creits. Provides customer service support to markets regarding detailed product information, pricing, sourcing, and product availability. Communicates directly with customers/ distributors to resolve order issues, provide detailed product information, pricing, availability, and order delivery information. Carries out all management responsibilities in accordance with company policies and regulations. 

How You'll Create Impact Manages department and prioritizes orders based on customer requirements, product shipping modes, product availability and that product is invoices correctly within the specified timeframe. Oversees pricing team for sales and ensures all pricing goes through proper protocol. Partners with hospital and sales personnel to implement lean processes and optimize service levels. Manage department staffing and schedules to satisfy business needs. Assists with office billing on a daily basis and serves as back-up support for all positions. Processes orders requiring special intervention and analyses. Requires high degree of research and problem solving. Ensures that all reports are run on time to enable achivement of monthly quota. Answers very detailed product related questions for all product lines and makes product substitution of monthly quota. Reviews and processes requests for credits, pricing adjustments, quote responses, product shipment tracking, product experience reports, complaints, and special programs. Participates in the departmental 24 hour emergency 'on call' service. 

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions. 

What Makes You Stand Out Utilize analytical problem solving techniques to address issues and problems within the department. Directs and coordinates customer service team to ensure on time completion of tasks and accuracy of work. Lead problem solving process to identify root cause of issues and implement corrective actions and controls to eliminate further disruption. Organizational and time management skills are essential. Must maintain a high degree of professionalism in a potentially frustrating environment with extreme time constraints. Demonstrated knowledge to identify Zimmer products by major product groupings and familiarity with product lines of other division. Required to work some holidays. Must possess excellent telephone etiquette. The ability to handle multiple telephone calls in a positive amnner while maintaining a positive relationship with customers is essential to this position. ust be skilled in verbal and written communication techniques. Previous PC experience (alpha and numeric keyboards) required. Must be able to enter data at 7000 KDPH with 95 percent accuracy. Knowledge of ZDCS preferred for the purpose of order entry, maintenance, invoicing, item/ order status, and all other inquiry conversations related to customer service. Thorough knowledge of Word, Excel, and Livelink preferred. Your Background Bachelor in Supply Chain, Logistics, Information Systems, Engineering or other technical field preferred. 6-8 years experience in Customer Service, logisitics, supply chain, Finance or other technical field and/ or inventory management. MBA or Masters Degree preferred. APICS certification is a plus. Travel Expectations Up to 10% 

EOE/M/F/Vet/Disability