Global Customer Director eRetail & Fashion (f/m/x) weekly working time of 40 hours. Mondays to Fridays.

 

TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.

 

TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.

 

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

 

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions.

 

Tasks:

A great, dynamic, and fun team is looking for a new colleague!

Are you ready to join a highly dynamic and fun team? The eRetail and Fashion team is on the lookout for a passionate and driven Global Customer Director! In this thrilling role, you'll lead the global development and relationship of a key DHL Group Global Customer Account.

Your mission: to position DHL as a strategic business partner and deliver impactful programs through a global team spanning all DHL Business Units. You'll forge strong relationships with key contacts within the customer organizations, proposing innovative business solutions that enhance their global supply chain, boost performance, and elevate their reputation while driving DHL's sales and revenue growth.

Join us and make a difference!

 

Principal Accountabilities:

 

PRE-SALES

Strategic account planning

Manage Drive development of Customer Development Plan, secure buy-in within DHL stakeholders Identify long run prospects, game changing initiatives, innovation and eCommerce agenda Gather intelligence from internal & external sources to understand the customer (e.g. strategies, operational and procurement culture, supply chain mapping, including ops, specs, incumbents, contracts, etc.) Conduct strategic customer dialogues with global decision makers to identify customer's business objectives and supply chain requirements and challenges  

Customer Relationship Development

Identify key customer contacts and build/maintain relationships. Ensure business fit Develop coach networks (especially at C level) in the customer organizations to drive DHL agenda Align customer and DHL agenda: early communication of future trends and customer strategies to the BUs before the opportunities come to market Communicate with senior execs internally and externally and ensure top to top dialogue Create future opportunities by translating customer needs & business trends into potential solutions Drive renewal of profitable business Support or conduct opportunity assessment with relevant DHL counterparts and obtain go/no go decision from BU on these opportunities Salesforce/CRM management - Manage the pipeline of opportunities across all regions to achieve revenue/volume/GP targets Support account team members in the pursuit of opportunities  

SALES

Preparing the Deal

Collect customer requirements and communicate these to CSI Commercial Operations and BU teams Define win and pricing strategy Lead CSI and BU virtual team working on the offer and ensure customer requirements are considered Develop proposal, business fit and solution fit  

Closing the Deal

Present proposal, business fit, and solution fit Adapt proposal and gain sign-off on changes Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal Represent and manage customer expectations, scope changes, approval process and deal activation Provide input to contract and ensure its sign off prior to the start of trading and in line with internal contract approval processes/guidelines Support account team members in the closure of opportunities and implementing the deal  

AFTER-SALES

Service delivery and performance management

Raise service quality escalation if required  

Account Maintenance

Coordinate customer communications, including contractual and T&C changes Act as key contact for customer. Channel communication to account teams and DHL internal functions Conduct global & regional QRRs and QBRs at operational / strategic levels respectively, with the objective that all meetings develop the relationship Drive Customer Satisfaction Survey nominations, participation and follow-up Partner with account receivable teams and escalate payment issues with the customer as needed  

Knowledge, Skills and Experience:

  Requires 5-10 years of experience in the logistics industry, Sector or Customer Requires 3-5 years of commercial experience Minimum 2-3 years of consultative selling experience in an international context In depth knowledge of total supply chain of particular sector Willing to undertake extensive international travel Excellent analytical and problem-solving skills Effective presentation and facilitation skills Microsoft Office proficiency International exposure and cultural sensitivity Ability to work independently and within a team to deliver results Ability to lead and influence without formal authority in an informal matrix structure Ability to adapt and perform under changing and uncertain conditions Excellent business English, written and oral. German language skills beneficial Open minded and flexible Enjoying being part of global multi-cultural and diverse team    

Your benefits:

We offer excellent employee benefits, a competitive salary package and great development opportunities.

Your contact:

Interested in this responsible position with its varied tasks? Please click on “Apply Here” and send us your complete application, including a cover letter, CV, references, your salary expectations and your earliest possible starting date. We recruit on a rolling basis. Feel free to apply at your earliest convenience.
You can find further information at dpdhl.jobs.

We are looking forward to your application.

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