We’re looking for a Global Compliance Training Instructional Designer to join our Integrated Compliance Services team at MBPS. In this role, you are responsible to assist the Team Leader to help BUs by developing, facilitating and supervising training programs for employees. Assess the needs of a business, implement training and development plans, and facilitate a wide variety of training programs that enhance the effectiveness of the workforce.

Position Responsibilities:

Create engaging and compelling digital learning content for business units across Manulife domain.

Work with Subject Matter Experts (SMEs) and identify target audience's training needs.

Manage multiple projects with minimal guidance.

Review course deliverables to ensure the quality of the content as related to effective learning design, consistency, accuracy, instructional language, and relevance to curriculum needs and requirements.

Conduct compliance training monitoring and follow up by compiling statistics and improving existing training tracking tools and training follow up mechanism.

Be the one-stop help-desk service for advising and supporting MBPS Compliance on the use of the compliance training platform including: exploring Compass functions; coordinating Compass usage training; responding to MBPS employees’ enquiries on Compass;

Perform simple Learning Management Systems (LMS) troubleshooting to Manulife employees.

Required Qualifications:

2 years proven ability to develop high-quality compliance eLearning modules and online assessments using adult learning principles and tools like Articulate 360 is required.

Bachelor's degree in Education, Business, Communications, Hospitality, or a related field. 

Preferred Qualifications:

Demonstrated success in managing multiple digital projects, including eLearning, graphics, and videos, with minimal guidance. Strong ability to prioritize tasks and adhere to project timelines in a complex, deadline-driven environment.

Intermediate to advanced skills in Learning Management Systems (LMS) administration and eLearning authoring tools such as Microsoft PowerPoint and Word. Functional knowledge of Adobe Creative Cloud (e.g., InDesign, Photoshop, Illustrator) and other multimedia design software.

Strong experience working with Subject Matter Experts (SMEs) to identify training needs and deliver end-to-end solutions. Ability to work closely with Manulife Global training experts and stakeholders, providing credible support and managing training queries.

Prior experience in a compliance setting with the ability to launch and monitor compliance training, track completion statistics, and improve training tools is a plus.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement