At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job DescriptionLocation: Warsaw

Working model: hybrid (3 days in the office)

Job type: Full time

Short Description:

The Workflow Coordinator / ECCA Admin plays a key role in managing daily operations and supporting employee engagement. This role combines workflow oversight, administrative coordination, and internal communications to ensure smooth and efficient team performance. The ideal candidate is organized, proactive, and passionate about fostering a collaborative and high-performing work environment.

Key ResponsibilitiesWorkflow Coordination:Manage and streamline daily operations across 23 business line groups handling complaint intake.Assign and prioritize tasks to ensure timely and efficient completion of work.Monitor key performance indicators (KPIs) and operational metrics.Prepare and lead monthly performance scorecard meetings for Intake team members.Collaborate with managers and stakeholders to support company-wide initiatives and projects.Administrative, Engagement & Communication Support:Maintain and update distribution lists, org charts, team listings, and SharePoint content.Provide backup support for lead admin duties, including executive support.Plan and coordinate onsite and virtual employee events.Communicate event details and gather feedback to improve future planning.Create newsletters, announcements, and presentations for internal events.Track attendance and engagement metrics to generate insights.

Qualifications and Preferred SkillsStrong administrative skills with high attention to detail.Excellent verbal and written communication.Customer-focused with strong service orientation.Ability to manage multiple tasks and meet deadlines.Analytical and problem-solving skills.Comfortable interpreting data and resolving exceptions.Proficient in Microsoft Office and SharePoint.Organized, adaptable, and technically capable (e.g., content creation, SharePoint updates).Outgoing and enthusiastic—an ambassador for employee engagement.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.