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We are hiring a Senior Director of Global Commercial Operations to join our Wilmington DE team.

The Senior Director, Global Commercial Operations, will lead a high-performing, cross-functional team responsible for driving growth, optimizing sales processes, and accelerating commercial success. This strategic leader will work closely with global commercial teams to develop and execute initiatives that increase deal size, accelerate time to close, and enhance overall business effectiveness. The role is integral in supporting commercial teams across the entire customer lifecycle, providing valuable market intelligence, sales training, and operational optimization. The Senior Director, Global Commercial Operations, will also oversee onboarding, product launch effectiveness, and visibility in sales performance to ensure alignment with corporate objectives. Additionally, this individual will play a key role in the development of commercial strategies, ensuring Waters is well-positioned to provide end-to-end value across market verticals and strategic customer segments.

Your Key Responsibilities:

 Global Go-to-Market (GTM) Strategy Development: Lead the design and execution of innovative GTM strategies that align with business objectives and market segmentation. Work with cross-functional teams to ensure that commercial organizational structure, call planning, and targeting activities are optimized for maximum growth and impact across all market verticals and customer segments. Team Leadership & Development: Build, lead, and mentor a diverse team of commercial operations professionals, sales operations specialists, and sales training experts. Provide coaching, guidance, and performance management to ensure that each team member excels in their role and contributes effectively to the success of the organization. Sales Territory Design & Strategy: Develop and implement strategic sales territory plans that optimize coverage, resource allocation, and alignment of sales teams to maximize growth in targeted markets. Ensure that sales teams are empowered to reach their full potential and meet organizational goals. Sales Enablement & Support: Collaborate with marketing, product, and sales teams to design and implement sales enablement programs that enhance the efficiency of the sales force. Oversee the creation of tools, systems, and training programs that equip sales teams with the knowledge and skills needed for success, including product training, value selling techniques, and prospecting best practices. Sales Process Optimization: Drive continuous improvement in the sales process from lead generation through deal closure. Identify process bottlenecks, implement industry best practices, and leverage technology to streamline workflows, reduce sales cycle times, and improve conversion rates. Leadership in Commercial CRM & Data Analytics: Lead thought leadership initiatives to improve data capture and analytics from the commercial team. Spearhead the development of CRM platform requirements and provide recommendations for enhancements that will drive better insights, reporting, and decision-making capabilities. Performance Analysis & Insights: Partner with the Revenue Operations and Analytics teams to monitor and assess key performance indicators (KPIs) and sales metrics. Analyze sales data to identify trends, uncover areas for improvement, and provide actionable insights to senior leadership, helping guide the commercial strategy and growth initiatives. Sales Forecasting & Pipeline Management: Collaborate with sales leaders to develop accurate sales forecasts and ensure proper pipeline management. Lead pipeline reviews and ensure alignment between sales forecasts and business targets to guarantee that revenue goals are met and exceeded. Define & Refine Commercial Priorities: Work closely with sales leadership to establish clear commercial objectives, prioritizing initiatives that align with corporate goals. Offer insights into technology and process improvements that will strengthen Waters’ competitive positioning and market penetration. Sales Compensation & Incentive Programs: Develop sales compensation strategies that are aligned with business objectives, motivating the sales team to achieve performance targets. Regularly review and refine incentive programs to ensure they drive the right behaviors and outcomes.
 

Qualifications:

 10+ years of experience in commercial operations, sales enablement, or a related field within life sciences, technology, or a similar industry. Proven success in leading global teams, optimizing sales processes, and driving business performance. Demonstrated ability to lead, develop, and inspire cross-functional teams, fostering collaboration and high performance. Strong experience in managing teams focused on sales operations, training, and analytics. Exceptional strategic and analytical thinking with the ability to assess complex business problems and deliver innovative solutions that align with organizational goals. Deep understanding of the sales process, from lead generation to deal closure. Proven ability to optimize sales workflows and leverage CRM and sales enablement tools to improve efficiency and effectiveness. Outstanding communication skills, with the ability to influence senior leadership, collaborate. Strong ability to use data and analytics to make informed decisions, track performance, and identify opportunities for improvement. Experience working with analytics teams to develop insights that drive action. Bachelor’s degree in business, Marketing, Life Sciences, or a related field. MBA or advanced degree preferred.

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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.

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DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.