Job title: Global Commercial Business Analyst
Department: Global Commercial Operations
Location: Fareham, Hampshire (onsite)
Working hours: Monday – Friday, 37.5 hours per week

A brighter future awaits you

CooperVision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives. We’re all about bright futures – for our people and those who wear our contact lenses.

Job summary – What to expect:

Reporting to the Director of Global CRM, the Global Commercial Business Analyst will contribute to the delivery of new capabilities and enhancements across commercial systems. The role spans the full software development lifecycle including requirements gathering, design, development, testing, implementations and training. The focus will be on platforms such as Salesforce Sales Cloud, Salesforce Marketing Cloud, Conga CLM and other key commercial tools. The role requires close collaboration with IT, Project Managers, Change Managers and global stakeholders to deliver solutions that align with business needs and drive measurable value.

Essential Functions & Accountabilities

Discovery and Requirements

Gather, document and validate business requirements by working with cross-functional teams (eg Sales, Marketing, Customers Services). Document “As-Is” and “To-Be” processes to support solution design and drive process harmonisation, including the creation of process flows and workflow diagrams. Translate business needs into actionable user stories with acceptance criteria (in JIRA) for IT teams.

Design, Testing and Implementation

Collaborate with IT to ensure business requirements are accurately interpreted and incorporated into solution design. Validate proposed solutions with regional and global stakeholders, considering user experience (UX), accessibility and mobile use. Support test planning and coordinate test execution, including creation of test scripts and defect tracking. Assist in user support and readiness activities before, during and after-go-live.

Continuous Improvement

Co-ordinate and contribute to monthly stakeholder forums (eg Salesforce Champions). Maintain up-to-date knowledge of CRM platform and enhancement changes, with a focus on Salesforce and Conga.

Knowledge, Skills and Abilities

Strong business analysis skills, with experience in requirements gathering and process documentation. Able to translate business needs into functional requirements. Clear understanding of the software development lifecycle (SDLC) and project delivery. Experienced in working on system enhancements and process improvement initiatives Excellent written, verbal and interpersonal communication skills. Comfortable working with technical and non-technical stakeholders at all levels. Able to facilitate discussions and support workshops across global teams. Skilled at building strong, collaborative relationships with business and IT partners. Strong analytical and problem-solving skills. Able to manage competing priorities across multiple projects in a fast-paced environment. Self-motivated, detail-orientated and able to work independently. Experienced in working in a global, cross-functional delivery environment Familiarity with CRM platforms, specifically Salesforce and Conga is beneficial. Awareness of how data flows through commercial systems is beneficial. Understanding of user experience and mobile design considerations is beneficial

Work Environment

Primarily remote, with occasional travel or in-person collaboration as required. Extensive contact with employees and external business partners and vendors. Travel required from time to time in support of project deliverables (up to 25%).

Experience & Educations

Familiarity with the full SDLC, from requirements gathering through to delivery and adoptions. Involvement in documenting business processes, defining requirements and supporting. testing and deployment activities. Experience in a Salesforce environment or equivalent is preferred. Salesforce Administrator, Business Analyst or equivalent certification is advantageous. Experience in using IT project management tools (such as JIRA) is advantageous. Bachelor of Science Degree in relevant field or equivalent experience is preferred.  Commensurate business experience is required.

What we offer:

You’ll receive competitive compensation and a fantastic benefits package including 25 days holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!

We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours.

We also provide access to LinkedIn Learning to help you develop in your career and grow with CooperVision.

What you can expect:

As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering an inclusive culture is and how different perspectives add value and contribute to our success.

If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

We operate a candidate referral scheme, so if you know anyone who could be a perfect fit for this role, please email their CV to referafriend@coopervision quoting the job reference code to enjoy a £100 voucher reward if they are successful!

Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1to view all other opportunities.

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