Job Summary

The role supports organizational change initiatives, particularly around technology rollouts like the telephony project, by coordinating stakeholder engagement, communications, training, and deployment logistics. It involves crafting clear messaging, facilitating training programs, and collaborating with cross-functional teams to ensure smooth transitions and minimal operational disruption. The position also contributes to data analysis and promotional content development to drive project awareness and adoption.

Responsibilities:

Support change management efforts (e.g.for the telephony project), including stakeholder engagement, impact assessments, and readiness planning to ensure a smooth transition for operational teams. 

Assist in implementing communication strategies that clearly articulate project goals, timelines, and user impacts, using a variety of formats such as email campaigns, team meetings, and digital content. 

Assist in training program rollout: work with identified subject matter experts/trainers and vendor team to include train-the trainer sessions and help facilitate adaptation and promotion of existing resources. 

Provide rollout logistics support, including scheduling, resource planning, and issue tracking, to ensure timely deployment and minimal disruption to daily operations. 

Help develop promotional content, presentation decks, data visualization working directly with the Data Analytics team, Global Change Management and M&A Integrations team

Where applicable, run preliminary data trends, metrics, project performance

Qualifications:

Bachelor's Degree holder

3–5 years of experience in change management (nice-to-have), communications, or project coordination within a corporate environment, preferably in a global or multi-business unit setting (preferred)

Proven ability to plan and execute change management initiatives, including stakeholder engagement, readiness assessments, and communications planning

Familiar with learning & development best practices

Proficiency in creating presentations, data visualizations, and promotional content using tools like PowerPoint, Canva, or similar

Proficiency in Microsoft Office Suite, collaboration tools (e.g., MS Teams, SharePoint), and basic data analysis tools (e.g., Excel, Power BI)

Creative, effective and dynamic communicator

Strong written and verbal communication skills (preferably experienced in managing comms on email open)    

Ability to coordinate across cross-functional teams     

Strong organizational and time management skills     

Familiarity with change management frameworks (e.g., ADKAR, Prosci), Agile LSS, Automation methodologies    

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