SPECIFIC JOB RESPONSIBILITIES

 Positions are articulated in 3 different areas:

Digitalization Projects and Enhancement: Primary scope is to identify which area needs to move to digitalized solution – or to enhance existing system to improve efficiency. Work off business cases (cost/ value – Power/ risk – Resources/ benefit) to present to the organization and propose prioritization and time scale. Gather internal & external ISV’s resources available / needed to execute. Prepare the project’s timeline. Follow up as per milestones and target during execution phase. Prepare and present for acceptance new user’s process and related documentation Manage changes to project scope, timelines, and requirements, assessing impact on deliverables. Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders. Lead project teams, assign tasks, and coordinate activities to meet landmarks.

 

Mobilize Resources Ensure resources (people, knowledge, time…) are available for the execution. Monitor execution – (key users, test scripts) and perform & allocate testing as required Act as key contact point for the project (technical & functional) Work with all counterparts to identify risks and opportunities across the project. Coordinate cross projects / Cross Business Units efforts and timeline (CTE- PI) and ensure execution in timely manner down to training to end users. Ensure issues faced at testing phase are fixed for deployment

 

Stakeholder Satisfaction and project phase outcomes Ensure Go live pre and post preparation are executed (training, documentation, D2D support resources allocation) Collect execution feedback from stakeholders and counters – be responsible for evaluating project execution efficiency – and prepare “lesson Learnt”  Ensure there are post execution platforms for enhancement and bug fixes

 

This position implies strong: 

Project Management: Collaborate on projects related to system implementations, upgrades, and integrations, ensuring they are completed within scope. Process Improvement: Utilize tools to analyze and improve business processes. Identify gaps and inefficiencies and implement solutions within systems to enhance productivity and accuracy. In addition, Cross-Functional Collaboration: Work with various departments to align Systems functionalities with department-specific needs and overall business strategy and foster a culture of continuous improvement. Be a key member to lead cross-functional teams on various projects. Ensure D2D support material and training are conducted to the Global Business Excellence Analysts Continuous Improvement: Regularly review and assess the effectiveness of integrated systems, recommending and implementing improvements as needed. Innovation: Encourage and implement innovative solutions to business challenges, staying abreast of industry trends and best practices. Technology Integration: Identify and implement new technologies to support process improvements and enhance operational efficiency.  Change Management: Act as a change agent, guiding and coaching teams through process changes and improvements. 

 

REQUIRED QUALIFICATIONS AND EXPERIENCE

At least bachelor’s degree or 10 years’ experience Fluent in English Project & People management Experience in Oracle, Customer Management is a plus