Global Banking Merchant Technical Product Manager Charlotte, North Carolina;New York, New York; Plano, Texas **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Global-Banking-Merchant-Technical-Product-Manager\_25031560) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** • Managing large complex client facing projects that may span 1 – 3 years • Ensure ongoing progress relative to project milestones. Identifying and solving for project issues and risks. Ensure tracking to key project metrics. i.e., schedule, quality, financials • Working with clients to make challenging and complex business and technical needs easy to understand and solvable • Develop a thorough understanding of existing and new payment product solutions in order to translate to an understandable format to garner client interest • Ideation – collaborate with Tech and Business in order to facilitate accelerated decision-making while ensuring alignment between business needs and technical solutions •Responsible for supporting the activities related to product retirements and end-of-life along with, execution for products and services specific to how our Global Banking clients interact with Bank of America. •Participate and support End of Life (EOL) activities for Global Banking merchants including partnership with Project Leads on platform, gateway and product migrations •Interact with clients to understand their challenges and opportunities for future product roadmap initiatives •Understand and deliver requirements from clients on product development projects •Lead & support the innovation on next generation of product and services geared towards how merchants will interact with the bank. •Execute on strategy and partner with bank stakeholders like our Product Platform, Business Engineering, Tech, Commercialization and Servicing teams on new product launches and enhancements. **Required Skills:** •Excellent written and verbal communication skills •Strong critical thinking and problem solving skills •Ability to manage multiple initiatives simultaneously, including End-to-end ownership of assigned tasks, initiatives and projects •Demonstrates flexibility and openness to new ideas and to change; adapts to changing environments, situations, and job responsibilities •Strong quantitative and qualitative analytical skills - including P&L management and data driven business case development •Skills to engage in projects which integrate multiple facets of the business and various business partners experience •Product execution and operational experience •Fundamental understanding of finance/financial performance reporting •Ability to communicate effectively with executives; solid executive presence •Analytical problem solver and the ability to work as an individual as well as a member of a team •Ability to develop rapport easily with executives, peers and partners •Effective time management and prioritizing skills. Ability to demonstrate initiative and problem solving with minor direction •Ability to adapt well to change or changing priorities based on the needs of the business •Effective organizational skills with ability to manage multiple projects •Strong proficiency with Outlook, Word, Excel and PowerPoint **Desired Skills:** - 8+ years of Merchant Services and/or Payments experience and knowledge -Technical experience in Merchant Acquiring with a strong understanding of acquiring architecture and technology - Bachelor’s degree or comparable professional experience - Product Strategy experience - Consultative and problem solving background - Technical Skills for BI Reporting tools - Tableau, Alteryx, Qlikview, etc **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.