Position Summary The Account Manager at Onit is a quota bearing sales position responsible for retention, contract renewals and cross-sell/up-sell into a portfolio of Onit customers. A critical requirement for this role is building strong relationships (internally and externally), including key executives/decision makers and other stakeholders. This role will liaise with cross functional internal teams including Product Management, Marketing, Engineering, Professional Services and Customer Support in support of providing a best-in-class customer experience. Key Responsibilities + Primary owner of customer relationship and account strategy + Be a trusted advisor to customers while developing relationships with multiple stakeholders + Accountability for customer retention and subscription renewal process + Conduct quarterly customer business reviews + Manage customer issue escalation process, as required + Partner with Marketing in the development of customer references, testimonials and events + Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities + Develop and maintain customer attrition/risk rating information and mitigation plans in CRM + Participate in industry conferences, trade shows and other opportunities for customer interaction   Required Skills + 5+ years managing customers relationship or equivalent experience + Highly motivated and disciplined self-starter with excellent oral and written communication skills + Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level + Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue + Able to thrive in a fast paced, self-directed environment + Must be comfortable managing multiple tasks in real time + 4-year degree required + The ideal candidate is someone who has experience in the legal industry + Travel for this role is +/- 25%   We value your privacy. Please review our Privacy Notice (https://www.onit.com/mkto/legal/Onit-California\_Consumer\_Privacy\_Act\_Template\_(v2024.12.04).pdf)  for information on how we collect and use your personal data, particularly under the California Consumer Privacy Act (CCPA)   Powered by JazzHR