As a Service Desk Specialist, you will be a part of Arvato Systems Global Delivery Service Operations unit and a member of our Service Desk team, who focuses on delivering support in incident management, providing high-quality services to our customers all around the world. You will be responsible for supporting customers in system inquiries, working closely and establishing global connection with colleagues in different locations in the world.

 

Responsibilities:

1st Level Support

Respond to customer inquiries via e-mail/ticketing system or phone

Process and monitor technical incidents

Advise and support the customer in consideration of functional requests

Assist the customer in resolving 1st level issues

Dispatch and track tickets for the 2nd and 3rd level of support

Follow up on any customer issues requiring additional research

Demonstrate the highest level of customer service and professionalism

Participate in service improvement initiatives and provide feedback on support workflows

 

Work Organization:

Shift structure: Start as early as 7 AM and end no later than 9 PM
On-Call Duties: Night time (9 PM to 7 AM) and on weekends
Shifts and On-Calls are pre-scheduled and rotated among the team members equally

 

Job requirements:

Excellent communication skills in German and English languages: Required for communication across our international locations and customers from Germany.

Previous customer service-related experience

Proactive and analytical approach

Good problem-solving skills

Solution-oriented and a team player

Background in IT helpdesk operations and customer service

 

We offer:

Monthly gross base salary from 1750 to 2000 EUR, depending on your level of expertise

A hybrid way of working, based on your own preferences, with cozy office space in the center of Riga, when needed.

Family-oriented company values and healthy attitude towards work and life balance - granting an additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.

Individual development and learning plan, including yearly budget for external training

Necessary essentials – health insurance with dental services and sports coverage

Possibility to work in mutual trust and a positive team environment, to be creative and improve working flows by self-initiative

Friendly, multicultural and cooperation-oriented colleagues

  About us:

At Arvato Systems, we are Masters of the Unseen. 

We solve complex IT challenges, power seamless Cloud transitions, and keep critical systems running — quietly, reliably, globally. 

With deep industry expertise and a focus on what matters, We Empower Digital Leaders with solutions that stay in the background so their businesses can stay in front. 

But behind every great system is an even greater team. 

We foster a diverse, inclusive culture where people feel valued, supported, and set up to thrive. 

And our commitment to sustainability and responsibility is more than words — it’s recognized by SIF, WWF, and Latvia’s Inclusion and Diversity Charter. 

Real impact doesn’t need the spotlight - it needs the right people. Like you. 

We look forward to your application. All shared information will be treated confidentially, securely processed for recruitment only, and deleted after the process concludes. 

For more information, please click here. 

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LinkedIn / Instagram / Facebook : @arvato_systems_latvia 

Company: SIA Arvato Systems Latvia 
Country: Latvia 
State/Region: Riga 
City: Riga 
Postal Code: LV-1013 
Job ID: 281954