You will strengthen the Service Management team and be responsible for handling commercial processes for our customers. Working in a dynamic team, you will act as the right hand of the Service Manager. In addition to continuously optimizing existing processes, you will play an active role in designing and implementing new business processes.

 

General responsibilities:

Manage project and operational accounting, including complaint handling.

Contribute to controlling and reporting tasks.

Perform various administrative duties, such as:

Mailbox and ticket system processing

Order number and invoice administration

Creating purchase requisitions and verifying invoices

Document business processes accurately and consistently.

Support the administrative onboarding of new services.

Assist the Service Manager in service level management and change management initiatives.

 

Job requirements:

University degree (or ongoing studies) in a technical or business-related field (e.g., Business Informatics, Engineering, Business Administration).

Initial professional experience in an IT-related environment (internships included).

Strong communication and teamwork skills, flexibility, and customer focus.

Affinity for numbers, commercial topics, and reporting.

Independent, analytical, and structured working style.

MS Excel skills; experience with SAP is a plus.

Resilient and effective under pressure in fast-paced environments.

Fluent command of German and English: Required for communication across our international locations and customers from Germany.

 

We offer:

Monthly gross salary from 1600 to 2200 EUR, depending on your level of expertise. 

Hybrid way of working with cozy office space in the center of Riga, when needed, and flexible working hours opportunities, based on your own preferences.

Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc. 

Individual development and learning plan, including yearly budget for external training.

Necessary essentials – health insurance with dental services and sports coverage.

Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives.

Friendly, multicultural and cooperation orientated colleagues.

  About us:

At Arvato Systems, we are Masters of the Unseen. 

We solve complex IT challenges, power seamless Cloud transitions, and keep critical systems running — quietly, reliably, globally. 

With deep industry expertise and a focus on what matters, We Empower Digital Leaders with solutions that stay in the background so their businesses can stay in front. 

 

But behind every great system is an even greater team. 

We foster a diverse, inclusive culture where people feel valued, supported, and set up to thrive. 

And our commitment to sustainability and responsibility is more than words — it’s recognized by SIF, WWF, and Latvia’s Inclusion and Diversity Charter. 

 

Real impact doesn’t need the spotlight - it needs the right people. Like you. 

We look forward to your application. All shared information will be treated confidentially, securely processed for recruitment only, and deleted after the process concludes. 

For more information, please click here. 

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LinkedIn / Instagram / Facebook : @arvato_systems_latvia 

 

 

 

Company: SIA Arvato Systems Latvia 
Country: Latvia 
State/Region: Riga 
City: Riga 
Postal Code: LV-1013 
Job ID: 280852