The Role

In this role you will be responsible for providing a genuine and intuitive service that delights our German speaking and English Travel Advisors and Guests. You will respond to inbound calls and emails in German and English and attend to the post sale administrative needs of booked guests including outbound calls and follow ups. 

You will act as a liaison between German speaking Guests/Travel Advisors and any necessary departments to ensure special requests and on-board needs are met. You will build and maintain relationships with all Travel Advisors and Guests, being the voice of Holland America Line & Seabourn.

You will take on additional responsibilities and assist your colleagues including Air, Accounts, Key-Accounts and/or Guest Relations.

About You

To be successful in this role, you will be able to communicate fluently, both verbal and written, in German and English. You will need to have previous experience in a Customer Service, Sales or Travel environment speaking directly with Guests and Travel Advisors. You will have excellent communication and administrative skills with the ability to plan and prioritise work according to business needs. 

You will be PC literate and able to remain calm and professional in a pressurised environment whilst ensuring you meet the required deadlines. 

This role has been levelled at a CUK13