**German speaking Customer Service Representative** Location: Budapest, Hungary As a Customer Support Representative, you will be the first line of defense to educate, solve the problems of our customers. This position requires technical acumen, customer focus and a personable, professional and collaborative style to solve a range of issues from product troubleshooting to billing. **We can offer:** · Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe · Training and continuous learning and certification opportunities · Multilingual environment · Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies. · Easy to access location and modern office building · Hybrid work model · Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks · Reimbursable language courses · Team events and Company events (cool and youthful parties with team-games, etc.) · High value awards and recognitions, annual bonus for top performers, and annual salary review **Responsibilities:** · Provide exceptional support for our applications and associated services · Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc… · Meet and exceed service level goals · Utilize support tools and resources necessary to get the job done, including e- mail, chat, telephone and Salesforce · Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience · Ensure process guidelines are followed and met as documented · Stay updated with the process knowledge / changes - refer to knowledge updates/ repositories to effectively process transactions · Adhere to security practices set by organization · Contribute to and participate proactively in knowledge sharing sessions · Participate and contribute to organizational level activities · Record own attendance and Cognizant related queries · Complete mandatory training for self as identified · Align individual goals with team objectives (work cohesively with the team) **We are looking for you, if you:** · have excellent written and verbal communication skills in **German** **and English** languages · have relevant work experience in Customer Service · have High School degree · are open to work in shifts · have excellent communication skills – both written and spoken · are flexible, open-minded personality with a "can do" attitude Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.